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Front Office: Procedures, social skills and management
Front Office Procedures social skills and management
Author: P. Abbott, S. Lewry
Designed for all students of hotel management, this key text offers a modern approach to front office operations and management using realistic scenarios set in the hotel environment. — In particular it reflects the importance of different features of the receptionist's work, the book is divided into three main sections: Procedural aspects, Psych...  more »
ISBN-13: 9780750600248
ISBN-10: 0750600241
Publication Date: 3/26/1991
Pages: 264
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Publisher: Butterworth-Heinemann
Book Type: Paperback
Members Wishing: 0
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