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Topic: Frustrating - Inactive members with active books

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Subject: Frustrating - Inactive members with active books
Date Posted: 8/1/2007 1:39 PM ET
Member Since: 3/24/2006
Posts: 4,340
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I've been trying to order a book for almost 2 weeks now.  The first person I placed the order with never responded so 7 days later, the request went to the next person in the list.   Of course there's no response there either.  When I look at their profile, there's a note "This member is no longer an account holder".  Why are orders going to people who aren't active? 

Date Posted: 8/1/2007 2:03 PM ET
Member Since: 2/11/2007
Posts: 808
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Only thing I can think of is that they hadn't had any communication at all with PBS for a very long time (abandoning any idea of trading, period), and had disposed of the book in the meanwhile, got the message, and then cancelled their accounts. For you to have hit two of those in a row is a real coincidence though!

If they had closed their accounts prior to your requests, the system needs to be re-programmed to stop showing books from closed accounts!

 



Last Edited on: 8/1/07 2:03 PM ET - Total times edited: 1
Date Posted: 8/1/2007 2:10 PM ET
Member Since: 3/24/2006
Posts: 4,340
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The member I'm trying to order the book from doesn't have a profile and has 3 more books listed out there.  I'm not actually sure what "This member is no longer an account holder" really means.  But that message was showing up before I ordered the book.

I just hope they get turned off eventually so that someone else doesn't have to wait a week? 

Date Posted: 8/1/2007 2:22 PM ET
Member Since: 1/15/2007
Posts: 880
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Theresa, you should write to R&R. An inactive member's books should not be showing available to order. I thought I read that somewhere.

Date Posted: 8/1/2007 3:01 PM ET
Member Since: 3/24/2006
Posts: 4,340
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THANK YOU!   To whoever fixed it!

I've gone onto the 3rd person for this book and the non-account holder member isn't showing any active books anymore.

 

 

Date Posted: 8/1/2007 3:04 PM ET
Member Since: 3/24/2006
Posts: 4,340
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... and if the secret fixer could do something about those people with books on their wish lists that they don't really want, my day would be complete.  :)

 

Date Posted: 8/1/2007 5:13 PM ET
Member Since: 8/10/2005
Posts: 4,580
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This has been my major frustration here for eons!!!! I keep saying that if someone doesn't check into the site for a given period of time (a month? two months?) or if they have __ (2? or 3?) books that were requested from them and there is no response from them, there should be some way for the system to automatically put those accounts on hold so the books are out of circulation. THEN, PBS should e-mail them __(two? or three?) times a week or so apart and if they don't respond then, IMO their account should be closed totally for inactivity and the books removed permanently from their shelves and wishlists. There have got to be hundreds if not thousands of 'abandoned accounts' here--people who either listed their 9 books to get the 3 free credits and then wandered away, or maybe who traded a little and then the requests for their books dried up so they used their credits and lost interest, etc. Get rid of 'em!! All those books/accounts do is add to the frustration of the members who ARE active.

Cheryl

 

Date Posted: 8/1/2007 7:12 PM ET
Member Since: 10/6/2005
Posts: 10,617
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I for one would definitely like to know the criteria for having an account completely shut down. I know at least one person who abandoned her account for 6 weeks due to a car accident, and when she tried to log in after, her account had been closed. 6 weeks doesn't seem like enough time to me - I would think at least 3 months would be better.

Date Posted: 8/1/2007 11:38 PM ET
Member Since: 6/30/2006
Posts: 2,303
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I would agree that 6 weeks is a bit soon to shut them down, but I do like the "going on hold for no response" idea.

After I had signed up and before I was "hooked", I had some requests coming through that I didn't want to find the time to figure out what to do now, didn't know yet about putting my own account on hold, etc. It would not have bothered me one bit to have my shelf automatically go on hold so I wouldn't have to bother with feeling bad about those people I was ignoring!

Date Posted: 8/2/2007 7:51 AM ET
Member Since: 8/10/2005
Posts: 4,580
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Brendon, I wonder if that had to do with the number of books that were requested from her shelf and not responded to in that six week time frame? Perhaps if she had a bunch of requests and she didn't respond to any of them it raises red flags and is brought to R&Rs attention, whereas someone who only has one or two requests in that same time frame wouldn't.  I don't know either. I think it should be based on either/or...length of time someone doesn't login at all or the number of requests that they ignore...someone who lists a bunch of books and gets loads of requests but ignores them (for whatever reason) shouldn't be allowed to keep their books on active status, that's for sure--even if it's for a good reason, it's just clogging up the system.

And surely if your friend wanted to get back in as a member she could contact R&R and explain what happened and they'd reinstate her account, I bet.

Cheryl

Date Posted: 8/2/2007 10:57 AM ET
Member Since: 6/16/2005
Posts: 1,165
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Keep in mind, you can't shut down your account on your own. You must email R and R to do it. So alot of these folks signed up and just never came back.  The reason you can't shut down your own account, is in case you have some books out that need to be marked and received and vise versa.

I agree with the Spuddster, they probally were closed down due to alot of requests and no reply. Or could be they were involved with games or swaps and didn't uphold that end too? Its anyones guess as to why.

Date Posted: 8/2/2007 11:22 AM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 7/26/09 6:02 PM ET - Total times edited: 1