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Topic: Frustration: my wishlist auto-request book gets passed on over my head =-(

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Subject: Frustration: my wishlist auto-request book gets passed on over my head =-(
Date Posted: 1/29/2009 11:23 PM ET
Member Since: 4/16/2006
Posts: 523
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I received this note from PBS about a book on my wishlist:

We wanted to let you know that the book you requested on 1/28/2009 'My Child, My Princess: A Parable About the King for Little Girls of All Ages' by Beth Moore cannot be mailed because of your Requestor Conditions.

The member who this book was ordered from had this to say....

This is not a child's book and it is very, very small.....not practical for a library

How dare this person make a judgment about this book's suitability for me, based solely on the size!!! My requested conditions say NOTHING about size! I know what the size of the book is, and yes, even though it's small, I STILL WANTED IT!!!

Sorry --- just a little frustrated!

Liz



Last Edited on: 1/29/09 11:26 PM ET - Total times edited: 1
Date Posted: 1/29/2009 11:37 PM ET
Member Since: 2/19/2008
Posts: 2,007
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Oooo...  That would burn me up!  I'd PM that member and be tempted to read them the riot act.  It amounts to censorship, which is one of my hot button topics.

 

What's odd is their justification for declining.  You say it has nothing to do with your RC, and I believe you, so they simply used your RC as an easy excuse, but they could have just as easily declined without even bothering about your RC.  Strange...

I would most definately contact PBS about this.

 

Date Posted: 1/29/2009 11:45 PM ET
Member Since: 4/16/2006
Posts: 523
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I tried to find out who the owner was, but it's not listed in my transactions, and I have no other way to figure it out. Does anyone know a way to track it? Perhaps the next person on the wishlist hasn't accepted it yet.

Liz

BTW, here's my Requestor Conditions:

I am an elementary school librarian, looking for books to add to our school collection, or to give as incentives to students. Therefore, all books need to be in very good condition, with no odor (smoky, animal, etc.). If you have any doubts, please PM to me and let me know the condition of the book. Please also verify that if your listing says "hardbound" that you send me a hardbound version. Thank you for sharing with us!

Occasionally, I do request a "grownup" book for myself ---- these need not be in as good condition as above, but please, no moldy, smoking, or otherwise odiferous books. Thanks!



Last Edited on: 1/29/09 11:46 PM ET - Total times edited: 1
Date Posted: 1/30/2009 3:07 AM ET
Member Since: 3/1/2007
Posts: 1,883
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Bernhard there is really nothing to contact PBS about. Members are allowed to refuse requestor conditions if they want to. There are some that will pass anyone with a condition on principle but most of the members here try to read them and then decide if their book meets them. For whatever reason they choose to deny the conditions it is allowable by the rules.

Liz..There is no way to find out who turned you down. Transactions that are marked "cannot meet requestors conditions" are not saved in the transaction archive. I hope you have better luck getting the book the next time around. :)

Tammy

Date Posted: 1/30/2009 6:40 AM ET
Member Since: 9/24/2007
Posts: 453
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Liz, I actually could see where someone would turn down your RC for a couple of reasons.  First "very good condition" is a subjective term, and second, you've got the part in at the end about books for you, so now you're asking the sender to judge whether the book is for you, and has a different criteria, than whether you're using it for the library. 

I suspect the person was unsure, turned down your RC, and you just got sort of a muddled response about why. 

Remember, you can turn off RC's when you order your own books, and perhaps that would help minimize the confusion for people.

Best!

Sara

Date Posted: 1/30/2009 8:35 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 5:48 PM ET - Total times edited: 1
Date Posted: 1/30/2009 8:38 AM ET
Member Since: 2/28/2007
Posts: 2,164
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It sounds like they thought you were only requesting children's books - they were confused.  As Tammy said, please do not contact PBS over this.  They are overwhelmed with emails every day, and this is something they can't do anything about.  People have the right to turn down requests based on RCs even if the reason does not seem justifiable.  PBS won't do anything to intervene here.

Date Posted: 1/30/2009 8:42 AM ET
Member Since: 4/22/2005
Posts: 5,478
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People can and do refuse books for whatever reason they desire just as people can put whatever restrictions on getting books that they want. I know it's frustrating but that's the way the system works.

Date Posted: 1/30/2009 9:25 AM ET
Member Since: 8/27/2007
Posts: 3,326
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If you want to be sure that you receive every book offer for your WL, then you need to remove your RC.  Make the determination yourself after you receive the book. If it's not up to your standards, re-list it.

BTW, I thought commercial or institutional accounts were not allowed? It would seem that requesting books as a librarian, for a library is against the rules.

Date Posted: 1/30/2009 9:25 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I might  have turned down those RCS myself.  "Very Good Condition" is too subjective and I don't PM even if the nickname is in the RCS.  If I can't tell from your RCS then I just decline.  Most likely since this is a WL book this person decided to just let the next person in line have it rather than trying to negotiate with you about whether or not it meets your criteria. 

Date Posted: 1/30/2009 9:45 AM ET
Member Since: 1/10/2008
Posts: 345
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I would have rejected this one, too.  I don't want to get into a discussion on the condition of a book -- it's just too subjective.  I don't mind doing a PM if there's something concrete to talk about, but I wouldn't want my inability to describe a book accurately to result in someone being disappointed when they received it. 

Date Posted: 1/30/2009 9:58 AM ET
Member Since: 8/19/2007
Posts: 4,222
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Also (and I don't know if you did or not) unless you put your user name or some other identifier in your RC there's no way anyone can contact you to clarify your RCs until after they accept. 

"Very good condition" is as everyone said subjective.  I know it's hard to compose those in such a way to not be, but maybe "gently used' might be a better phrase.  You might get some you can't use, but children's books in 'very good condition' are really hard to come by.  Children are children and tend to be hard on everything.  Good luck in getting the book.  Pat

Date Posted: 1/30/2009 10:44 AM ET
Member Since: 8/16/2007
Posts: 15,185
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That would burn me up!  I'd PM that member and be tempted to read them the riot act.  -This is exactly why we don't get the contact info when our RCs are turned down. Having RCs is your own risk, people can turn them down without a reason at all. I just had one turned down because "they don't take special requests". That's life with RCs. I would suspect that an RCs stating you want only really good condition books that you will be removing from the PBS system would get turned down alot.

Date Posted: 1/30/2009 11:57 AM ET
Member Since: 11/15/2008
Posts: 3,308
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I also would probably have turned it down if I was unsure about my book, though I might not have been as specific, only said something like "I can't meet your RC".  It's a shame, but I know that I would be afraid of problems and being out a credit for a book I sent in good faith due to a difference of opinion over what was meant by "very good condition", especially for a wish list book where it could be sent to someone else with only PBS posting requirements as pre conditions.  I think you have a perfect right to set conditions for the books you receieve, but to assure you get the books you want people are going to have to be able to turn down a request if they don't believe they can meet it. 

I hope you get another copy of the book you want soon!

Date Posted: 1/30/2009 3:15 PM ET
Member Since: 10/6/2005
Posts: 10,696
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Maybe you could add something to your conditions to the effect that:

If I have ordered a children's or YA book from you then... for the first condition

and

If I have ordered an adult book from you then... for the second condition.

 

Date Posted: 1/30/2009 5:03 PM ET
Member Since: 6/5/2007
Posts: 2,507
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I accidently turned down a RC condition because I thought the button for accepting was on the left hand side and not the right hand side, I certainly don't think that turning down a RC even begins to approach censorship.

That's frustrating, Liz, I hope that it is reposted soon.

Date Posted: 1/31/2009 6:33 AM ET
Member Since: 12/18/2008
Posts: 25
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Don't the rules say to not put "If you are unsure PM me?"

Date Posted: 1/31/2009 10:15 AM ET
Member Since: 1/10/2008
Posts: 345
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Don't the rules say to not put "If you are unsure PM me?"

 

It's recommended that you don't, because the request has to be accepted before you *can* PM someone.  But it's not a "rule" and you can include your nickname in the RC to solve that problem.