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Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, Values
Fundamentals of Organizational Communication Knowledge Sensitivity Skills Values Author:Pamela Shockley-Zalabak This text examines both historical and contemporary theory of organizational communication, and aims to provide logical, effective interaction of ideas, practices, problems/solutions and analysis. It uses a framework compromised of four components - process knowledge, interpersonal sensitivity, communication skills and ethical values. It provide... more »s a large variety of exercises, cases, simulations and self-assessment instruments, while the consistent framework assists in course planning and guides students towards applying new material.« less