The Gentle Art of Verbal Self-Defense Author:Suzette Haden Elgin Don't turn the other cheek and fume quietly; know what to say when someone throws out the snide backhanded "compliment," subtle insult, cruel criticism, or outright verbal blow. Inside these pages is an arsenal of tools for fending off that attack and neutralizing the harm spiteful words inflict. Learn to identify modes of verbal a... more »ssault, such as laying blame, and to recognize when someone is about to launch a linguistic strike and the motivation behind it. Sample scripts prevent you from getting tongue-tied, and a progress journal helps you use voice and body language for maximum effect. Find out how to handle the eight most common types of verbal violence, and redirect and defuse potential verbal confrontations so skillfully that they rarely happen. Special suggestions are included for college students, men, and women, and for handling emergency situations such as an angry crowd.« less
Being the shy and appeasing type, more in the past but still so in the present to some extent, this book was suggested to me. I found it very helpful and the steps useful. The language is friendly and frank, the chapters broken down for those who have to close their book often in order to do other things like parent. It has helped me and I hope it can help others.
I found this book easy to read and very interesting. She has some unique suggestions for improving communication and disarming hostile situations with simple changes in how your word things. I also loved her scifi book Native Tongue.