Getting Things Done In Business Author:Everett B. Wilson GETTING THINGS DONE IN BUSINESS BY EVERETT B. WILSON Director of Puerto Rican Trade Council Formerly Assistant Director of Personnel Kroger Grocery and Baking Company SECOND EDITION SIXTH IMPBESSION McGRAW-Hl . CQJVLPA Y , NC NEW YORK AND LONDON 1942 GETTING THINGS DONE IN BUSINESS COPYRIGHT, 1987, 1942, BY THE MCGRAW-HILL BOOK COMPANY, INC. PRI... more »NTED IN THE UNITED STATES OF AMERICA All rights reserved. This book, or parts thereof, may not be reproduced in any form without permission of the publishers. THE MAPLE PRESS COMPANY, YORK, PA. To P. M. AND B. B. W. PREFACE TO THE SECOND EDITION The National Emergency arising from the new World War focused attention as never before on the vital importance of getting things done in business and demonstrated once more that the best of planning will be thrown badly off schedule and perhaps go for naught unless productive organizations are prepared to get their plans carried out completely, efficiently, and on time. The second edition of Getting Things Done in Business, like the first, presents a successful technique for making more certain that plans, programs, and ideas will be put into effect. This edition, however, goes further by showing that, to ensure proper . performance, everyone involved, from the head of the organization down, must give full and continued attention to the problem. Otherwise, production lags, precious time is wasted, and opportunities are lost. The examples and incidents used to clarify the suggestions in this book are taken mainly from the fields of selling and distribution. Basically, how ever, the principles apply equally to the field of production. Men and women respond to the same fundamental appeals whether they are engaged in vii PREFACE TO THE SECOND EDITION building tanks and planes or in selling chewing gum and typewriters. Results are most satisfactory when workers are so directed that they willingly and spontaneously give their best efforts to the task at hand. Moreover, subordinates whose work is guided in accordance with the principles of sound, construc tive leadership pay less attention to destructive outside influences. A high percentage of the costly disputes between workers and management over wages and various technicalities is directly trace able to an underlying dissatisfaction arising from ineffective and unenlightened leadership. The pages which follow contain a tested recipe for creating a smoother, more friendly, and more responsive relationship between management and subordi nates, as well as a flexible technique for getting things done. EVERETT B. WILSON. WASHINGTON, D. C., November, 1941. viii PREFACE TO THE FIRST EDITION American Industrial management in 1937 was confronted for the first time on a broad scale with the sit-down strike, a physical impasse in labor relationships which was both spectacular and costly. Quite naturally, the sit-downs got imme diate and preferred attention from everyone con cerned, particularly the top executives of industry. Yet in every factory and store, among office workers and salesmen, much more costly sit downs have been going on for a hundred years mental sit-downs. As long as men have worked for pay, a very great many of them have been refusing and failing to do the job assigned to them in the way they should do it. Commands to do thus and so have met with mental sit-downs which have been just as effective in blocking production and sales as any physical sit-down that ever stopped an assembly line. Unfortunately, there is nothing spectacular about the mental sit-downs. Business staggers along in spite of them. But if every mental sit-down could be visualized by management, it would ix PREFACE TO THE FIRST EDITION astound a good many executives who have been complacent about their leadership. That is one reason why this book should be use ful to any man whose job is to get other men to do their work right. It should visualize for him what causes mental sit-downs and what to do about them...« less