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Topic: Getting the Wrong Book

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Subject: Getting the Wrong Book
Date Posted: 5/15/2009 9:51 AM ET
Member Since: 2/25/2009
Posts: 4
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Hi Folks,

   I've only be on PBS for a few months. But today, for the second time I recieved the wrong book that I requested. What is standard procedure for correcting this? The first time I sent it to whom it should have gone to and have now proposed to do the same.

 

 thanks!

Date Posted: 5/15/2009 9:55 AM ET
Member Since: 8/27/2008
Posts: 687
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you can do that

but

the person who mailed you the wrong book should (and in my opinion must) offer you a credit to cover the postage... i have made this mistake- once. i mailed two people the wrong books. i gave them each 3 credits. 1 for the book- they got the wrong one and could return that credit when they got the right book. 1 to cover the cost of postage. 1 for the trouble of doing this favor for me... total of 3 credits with 1 (each) returned to me

i would not offer to mail the book unless i was compensated for the postage- period. i did not make the mistake so why should it cost me???

just my opinion.

oh and there is a topic in the help docs about this

 



Last Edited on: 5/15/09 9:58 AM ET - Total times edited: 1
Date Posted: 5/15/2009 9:55 AM ET
Member Since: 7/12/2008
Posts: 1,181
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The sender should be sending you a credit to cover the postage you spent to send it on, plus either sending you the RIGHT book, or refunding that credit as well.

What has been the response of the sender.

Date Posted: 5/15/2009 9:58 AM ET
Member Since: 8/16/2007
Posts: 15,186
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You are doing just what you should. If it is the completely wrong book, you don't have to mark the book received until you've discussed it with the sender. If it was a mix up of books, the sender should compensate the receivers (usually with a credit) to get the books to the right person. The when you get the correct book, you can marked it received. 

Date Posted: 5/15/2009 10:30 AM ET
Member Since: 7/1/2008
Posts: 6,632
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I did this also once, and did the same as Mugndoli (sent extra credits to each, although books were sent back to me and I re-sent). Hope to never make that mistake again.....

ETA: typo



Last Edited on: 5/15/09 10:30 AM ET - Total times edited: 1
Date Posted: 5/15/2009 10:33 AM ET
Member Since: 8/19/2007
Posts: 4,239
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I''ve done that, and have sent the correct names and credits to cover the postage, with a huge apology.  I've only done it once, and hope to never do it again.  LOL.  Pat

Date Posted: 5/15/2009 10:37 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I had this happen to me twice when I first joined.  The 1st time the sender refunded our credits and we ordered the correct books from eachother.  So I got my credit back and just used it to reorder the book from another sender. I posted the book I got by mistake and that person ordered it from me.

The 2nd time: I got a credit from the sender to cover the postage to send the incorrect book to the right person. My credit for the book I ordered was basically in escrow until I got the correct book and marked it received. 

I would not mark a book I didn't order as received. Some people say to do this and mark it Wrong Book Recieved. But I believe that's for when you get the wrong binding or ISBN but basically the correct book. When you get  a completely different book that you didn't order-how can you mark it recieved.  Also not marking gives the sender an incentive to correct the mistake.

Anissa (WVgrrl) - ,
Date Posted: 5/15/2009 10:44 AM ET
Member Since: 1/16/2009
Posts: 432
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I got a completely wrong book once, but the sender had already sent me a PM explaining that she might have made a mistake and sent my books to another member. She sent me cash to cover the postage for sending the book to the other member. I did that, but I never received the three books that the other member was supposed forward to me. I got my credits back, once the three books officially went "lost" but I'm still annoyed. One was a WL book. And I'm now wondering if there is some member in Indiana who now has the book I forwarded, the cash the other member sent for postage, and my three books!

Subject: thanks!
Date Posted: 5/16/2009 12:30 AM ET
Member Since: 2/25/2009
Posts: 4
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this was all very helpful! Neither time has the sender offered a credit, but I didn't know to ask for it.

Thanks for all the great help