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Topic: Is this going to reflect badly upon me?

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Subject: Is this going to reflect badly upon me?
Date Posted: 7/24/2008 3:22 PM ET
Member Since: 7/16/2006
Posts: 198
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Someone that I mailed three books to, one of which was a HC w/out its dustjacket just marked it RWAP because it does not have the dust jacket. She pm'd me to tell me it was unpostable because of this. *banghead* I replied nicely with a link to the posting guidlines, which clearly spell out the rules on this (HC do NOT have to have a dust jacket, unless it is specified in a personalized RC, which this was NOT). I told her I was sorry she was disappointed, but I would not be refunding her credit, because the book was completely postable and she had no RC.

Is this somehow going to make TPTB look at me badly? Will they see our pms, to know why she reported it RWAP, to know that she just wasn't clear on the rules?

Date Posted: 7/24/2008 3:31 PM ET
Member Since: 7/16/2006
Posts: 198
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I found the link I needed to explain it. Here it is, for anyone else curious about this. http://www.paperbackswap.com/help/help_index.php?atl=t

I am still kind of irked about it. This is the first time in over two years of being a member someone has had a problem with a book I sent. Grrr....

Date Posted: 7/24/2008 3:45 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 1/17/09 9:10 PM ET - Total times edited: 1
Date Posted: 7/24/2008 4:27 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Laura--

If it were to come up that your account showed a pattern of problems, they would look over your account and see that RWP's comments about the dust jacket.  Accidents happen and one black mark won't hurt anyone's account; it is a pattern of negative behavior that they look for.

Cheers,

Catt

Subject: You're absolutely right, your swap shouldn't have been marked RWAP
Date Posted: 7/24/2008 4:35 PM ET
Member Since: 6/4/2007
Posts: 2,941
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I think they do look at more than simply how many problems one might have had.  The fact that your problem isn't actually a problem should come into play somewhere.  If you're worried about it you could always contact PBS and explain the situation to them.  Technically, the requester should have gone into their Transaction Archive and marked that the swap was marked RWAP in error.  Considering she could just as erroneously mark it as not having been resolved, you might want to send a message to TPTB just in case.  These things happen just as often as the situations where people think their damaged books shouldn't be marked as such, and I feel sure that PBS takes that into account, but to be safe you might as well send them a message to be sure.

Date Posted: 7/24/2008 5:25 PM ET
Member Since: 8/1/2007
Posts: 5,034
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I wouldn't worry.  You have the PM's to describe the incident if it was ever "investigated".  I doubt one bad transaction would even be a blip on the PBS Police radar :  )

Date Posted: 7/24/2008 6:49 PM ET
Member Since: 11/14/2005
Posts: 6,421
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Also, it wouldn't hurt to compose a very nice PM asking her since this is not against the rules, if she would please mark it as having been incorrectly marked, using the Resolved button on the transaction in her Transactin Archives. According to PBS this is what she should do, but a really nice PM might encourage her to do what she wasn't previously even aware that she could do.

Date Posted: 7/25/2008 11:54 AM ET
Member Since: 7/2/2008
Posts: 482
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I just had someone hit the rwap button on two books I sent.  Said the books were nice but that I had used an inverted priority box (I didn't know you couldn't reuse priority boxes I've been doing it for years and have received them from others that way too - just thought it was good recycling).  I thanked him for informing me of this.  Still don't know if that was grounds for a rwap though (showed up as damaged in mail)?  Maybe it is ????

 

Date Posted: 7/25/2008 12:09 PM ET
Member Since: 8/1/2007
Posts: 5,034
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If the post office charged priority on the box and there was postage due... I would think that something would need to happen to compensate them for postage.  If there was no postage due and they are just "letting you know" about the box, the transaction should not be marked as a problem in any way.

Date Posted: 7/25/2008 12:25 PM ET
Member Since: 8/16/2007
Posts: 15,200
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Jeanette, postage due should be reimbursed by the sender, but they are not supposed to mark it RWP. From the Help Center:

"Unofficial" problems (books that are postmarked late, that arrive postage-due) are marked received normally, and the problem(s) can be described in the optional "survey" portion on the lower part of the Book Received page.

He must have chosen damaged in mail because there would have been no official problem that covered postage-due since it is an unofficial problem.

 

 

 

 



Last Edited on: 7/25/08 12:25 PM ET - Total times edited: 1
Date Posted: 7/25/2008 12:35 PM ET
Member Since: 7/2/2008
Posts: 482
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There was no additional charge he was just letting me know it wasn't allowed.  He is a postal supervisor.  I would of gladly compensated if he had been charged extra.  Did anyone else know they weren't allowed to re-use priority boxes?  I won't use them again now that I know but just thought that a "friendly" letting you know instead of rwap would of done. Oh well...

Thanks for the replies though.

   

Date Posted: 7/25/2008 1:18 PM ET
Member Since: 8/1/2007
Posts: 5,034
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I knew about not using those boxes.  I actually found out here at PBS.. in the past there was a thread about someone who got charged priority instead of media when the post office inspected the box.  Before that I had NO CLUE.

If it were me, I would thank them for letting me know that was wrong to do.  I would aslo ask them to please makr the issue as resolved and that you now know not to do this in the future.  You couuld also include the following information from PBS help.  They were incorrect in marking this as a problem.

From PBS Help:

  • "Unofficial" problems (books that are postmarked late, that arrive postage-due) are marked received normally, and the problem(s) can be described in the optional "survey" portion on the lower part of the Book Received page. 

Date Posted: 7/25/2008 1:40 PM ET
Member Since: 7/2/2008
Posts: 482
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Thanks for the suggestion.  I just pm'd him and explained and also posted the rules and asked that he mark it resolved.  As nice as I could too.  The funny thing is - I already knew he worked in the post office because of his profile before I even sent the books.  Thanks again for the suggestions.

Jeannette 

Date Posted: 7/25/2008 7:16 PM ET
Member Since: 9/11/2005
Posts: 905
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Another suggestion:  If this person really wants the DJ on all HB books, they should put it in their conditions---that way she will get them and the book won't be sent when it's not there, assuming the system works as it's supposed to, anyway.

Date Posted: 7/25/2008 7:37 PM ET
Member Since: 7/6/2008
Posts: 9,333
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The Post Office prohibits use of the Priority Boxes only on the first mailing...because they are supplying them for FREE...but that there is no actual ruling that says you cannot reuse the box...and the easiest way to prove that is to leave the previous mailing info on the box...at that point it is just some cardboard out of the trash!  There is no law against reusing cardboard...they just don't want people to cheat them (which is actually stealing) by getting the box free and new and then not using it as intended.



Last Edited on: 7/25/08 7:40 PM ET - Total times edited: 1
Bast -
Date Posted: 7/28/2008 1:11 AM ET
Member Since: 6/4/2006
Posts: 547
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Julie, I'm sorry, that is incorrect info. Please see the following link:

http://pe.usps.gov/text/dmm300/601.htm#wp1064805

from the USPS Domestic Mail Manual.

Date Posted: 7/28/2008 11:07 AM ET
Member Since: 11/28/2006
Posts: 877
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No matter if they are used 100 times, Priority Mail boxes, pouches, and other materials can only be used on Priority Mail. 

Unfortunately dishonest people have forced the PO into having this hard-and-fast rule.  It's so easy to make a box look "used" and apparently people were doing that, and helping themselves to free boxes.

You can use them for storage, shipping by UPS/FedEx, or yoga mats if you want....but not for US Mail.

I've noticed that the new supply at my PO has markings on the inside of the box also - for the purpose of preventing people from flipping them around.

Date Posted: 7/28/2008 11:32 PM ET
Member Since: 8/19/2007
Posts: 4,283
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How do you flip them around?  The ones at my PO would be impossible to flip inside out.  I wouldn't do it anyway.  Pat