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Topic: The good, the bad, and the willfully ignorant..

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Subject: The good, the bad, and the willfully ignorant..
Date Posted: 12/18/2008 2:54 PM ET
Member Since: 1/23/2006
Posts: 353
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Ok, so you all know the Good here - those folks who play by the rules and make PBS such a great place to participate in (you know who you are - and thank you!)

Anyone who's spent much time here is also probably somewhat familiar with the latter two categories (e.g. - "Itsafreebook-whaddaya want fer nuttin?" and "That dog vomit wasn't in the book when I sent it!", ad nauseum..). Fortunately, running up against the worst of these lusers is a pretty rare occurrence.

However, it's the people who pretend not to understand how things work - and who are uneducable about it - who really get my goat. A while back, we got a RWAP book from a fellow - it was misposted (binding didn't match). We politely let them know about the problem and equally politely asked for our credit back. I bet there are more than a few of you who can guess where it goes from here.. Yep, it's the old "You want your credit back, then send the book back?!" routine. *sigh* No, I just wanted the book you posted - and that's not what you sent... After being accused of all sorts of things, we got tired of arguing and agreed to send his little paperback back to him on our nickel, and the book went back into our Wishlist.

Well, guess what? Today we get a notice that our Wishlisted book is now available - and can you guess who from? Yup - despite having the rules quoted to him repeatedly and already being through the whole process not long ago, this individual appears to have turned around and reposted/misposted the SAME BOOK, in exactly the SAME WAY - and it is offered to us again!

I don't know if he recognizes us, but we sure recognize him! :-P
I'm guessing he might, because he subsequently sent a message alerting us that he knows it's the wrong book (then why did he mispost it - again?) and that if we don't want it, we should cancel our request. I am so not looking forward to going round and round with this person over why I don't want to cancel a request and lose my place in the WL-line. If he can't or won't understand the difference between a paperback and hardcover, and why he should cover his own mistakes (ie - refund a credit), then he's not going to take any responsibility here, either.

So what would you do:

  • A) Just cancel the order. Not having to deal with Doofus is worth going to the back of the line.
  • B) Ignore it and let Doofus cancel it - but take the risk he might actually send the same wrong book again.
  • C) Send yet another rules quotation, but which have already been ignored.
  • D) Order it and report it RWAP when it gets here (nasty, but how many strikes do people need, if they aren't going to play by the rules?)
  • E) PM and try to gently/politely ask Doofus to cancel it himself.
  • F) or..?

I'm actually leaning towards G) (pour large tumbler of Irish Whiskey and curl up with a Good Book), but I guess this is annoying enough to make me want to vent a little - and who knows, it's not at all unlikely one of you will come up with a Great Idea which I haven't thought of...

Thanks for listening!

Date Posted: 12/18/2008 3:04 PM ET
Member Since: 5/16/2008
Posts: 2,153
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Yikes, just reading about this made my head hurt. But I loved the title! And it's so true. I've seen that on PBS, much like life, there will always be many folks who feel the rules just do not apply to them. I'm sorry you're going through it.

Date Posted: 12/18/2008 3:06 PM ET
Member Since: 5/2/2008
Posts: 199
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I wouldn't cancel as it would put you in the back of the line for the wishlist. And thats just not fair to you. Say that you want the book, but put in your requestor conditions that if the book is not THE EXACT SAME binding that the isbn states, that you will say the book is RWAP and you do not have the time nor the energy to send back books that are RWAP as it is was the senders fault and not yours.(But change back your RC when this request is over, because not everyone is that dense to require being yelled at in a RC). Then if the doofus sends the book and it's *BUZZZ* the wrong binding (thanks for playing), you get the wrong binded for no credit. But if he wises up and sees that you aren't putting up with his bull poopie, then he cancels the request and you get the next person who isn't likely a candidate for the darwin awards!

By the by,,,,,did the sender give you TWO credits for the book? One that he recieved for the book and one for the return shipping?

PS. I wonder if these users run in packs (like lemmings?), like with my blackmail betty? (Check my last forum posting)

Date Posted: 12/18/2008 3:10 PM ET
Member Since: 5/2/2008
Posts: 199
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And what book is it that you're trying to get, maybe one of the loyal users has a copy to spare and can save you the hassle? A very gracious user offered me a WL book I was having trouble getting because of a pain-in-da-butt user.

Date Posted: 12/18/2008 3:14 PM ET
Member Since: 1/23/2006
Posts: 353
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That's an interesting idea about using a temporary RC. Maybe I could also add something like "and if you are a dolt named XXXX, please don't send me anything" as well? (kidding! mostly..).

No, we did not recieve two credits. We normally don't return books for free, but felt at the time that maybe by doing so, we might lessen this users affront/pride/whatever and he might actually come around and "get it", even if it was later. Oh well! I guess no good deed goes unpunished!  ;-)

Date Posted: 12/18/2008 3:18 PM ET
Member Since: 1/19/2006
Posts: 472
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Inform him that he needs to cancel the request because it is the wrong binding type and therefore violates PBS rules.  Then use the Contact Us link at the bottom of every page to send feedback and let the team deal with him.  It's one thing if people mess up by mistake.  It's another to continually disregard the rules.  This way also makes sure you get your wish list place back.

Date Posted: 12/18/2008 3:24 PM ET
Member Since: 8/16/2007
Posts: 15,187
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I would PM Mr Dolt and tell him that he cannot use that ISBN to post the book, you will not cancel the transaction because you will lose your place in the WL line for the book that is listed in the PBS database (that he does not have), and he should under no circumstances mail that book to you so he best cancel the transaction and post it correctly because he will soon be hearing from the site about his inability to follow the posting rules. Then send in feedback to the site that includes the PM from him, and the history of dealings with him, and ask that they cancel the request and talk to the guy about refusing to follow the rules.

Date Posted: 12/18/2008 3:31 PM ET
Member Since: 6/4/2007
Posts: 2,941
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You're absolutely correct that you shouldn't be canceling because you'll end up out of line for the book.  Honestly, this one suonds quite worth of a feedback message to TPTB.  Use the Contact Us link and the "Send Us Feedback" button therein to send a message to PBS so they can get a look at this joker.  If he needs a talking to, they'd be the folks best suited for the task. 

Date Posted: 12/18/2008 3:31 PM ET
Member Since: 10/23/2005
Posts: 7,719
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I'm with Katie and Melanie on this one. Once is a mistake, twice is just plain disregard for the policies and procedures that are basic to PBS running smoothly.  Send a message in to the PBS Team so they can deal with this guy before someone who isnt so nice ends up putting their own account at risk by cursing him out over wrong books on top of holiday stress.

 

Date Posted: 12/18/2008 3:36 PM ET
Member Since: 2/13/2007
Posts: 8,411
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I agree to send this one to the team.  One mistake is forgivable.  Doing it again after being informed of the rules is reportable. 

Date Posted: 12/18/2008 3:45 PM ET
Member Since: 1/23/2006
Posts: 353
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We did two things. We responded to his PM with a short simple "Hi there - remember us? We're the people who sent this misposted book back to you a couple of weeks ago." Note: we did NOT invite him to do anything satisfyingly interesting with his paperback (I don't mind mistakes so much, but people actively trying to circumvent  the rules here? The gloves come off.)

We also reported this via Feedback. Hopefully this turkey will be shut down. If he does prove educable, even if it's by "force" (applied by the Administration), well, all the better. But I'm not holding out much hope.

As you might guess, the book itself is of little consequence. Thanks for listening/commiserating everyone - I feel better now!

Date Posted: 12/18/2008 3:53 PM ET
Member Since: 1/23/2006
Posts: 353
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Oh man - he just sent another PM. He "doesn't want to risk getting booted off PBS by telling me what he really thinks of me".
Wow.

Oh - and it gets better. He canceled the request and then reposted the book, so we are being offered this again - now for the third time.

*boggle*



Last Edited on: 12/18/08 3:56 PM ET - Total times edited: 1
Date Posted: 12/18/2008 4:25 PM ET
Member Since: 8/10/2005
Posts: 4,599
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The mind does, indeed, boggle. I hope you get this sorted out! If it wasn't so horrifying, I would have to laugh. Okay, I did laugh. I'm sorry. It's been stoopit people week here at work too, so maybe there's something in the water. Or the air. Or something.

Cheryl

Date Posted: 12/18/2008 4:26 PM ET
Member Since: 8/15/2007
Posts: 201
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*shaking my head in disbelief*

You're right.  What a dolt!

Date Posted: 12/18/2008 4:51 PM ET
Member Since: 8/23/2007
Posts: 26,510
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The only way out of this vicious cycle it to report it to PBS.  Or add the conditions.  But then he'll either send it anyway and put you in the same position you were before. Or he'll send it to someone else who may just accept it and not complain. 

Report him to PBS. THey'll send him a warning.  He obviously doesn't understand the concept of posting w/o an ISBN.  Because my guess is the ISBN was reused and he's just not getting it. 

 

Date Posted: 12/18/2008 5:07 PM ET
Member Since: 10/13/2007
Posts: 36,445
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Does the PB version have a WL for it too?  Might be he is trying to get a quick credit by posting it under the version that has a WL!

Date Posted: 12/18/2008 5:11 PM ET
Member Since: 9/13/2007
Posts: 2,520
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I know you already sent them a message about him repeatedly mis-posting the book, but make sure you also let them know that he is getting so rude with you. This is obviously HIS problem, not yours, he has no right to be giving you such attitude.

Date Posted: 12/18/2008 5:18 PM ET
Member Since: 12/9/2007
Posts: 9,601
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HMMM!  Pam , I hadn't considered that - but that just might explain some other things that happen. 

I agree - in fact my first thought was to copy everything and detail your experience and send it all to TPTB at PBS.  Only the guys at the top can stop this eternal loop.  It's amazing what some people will do for a $3.25 credit.!

Ruth

Date Posted: 12/18/2008 5:31 PM ET
Member Since: 1/19/2006
Posts: 472
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Please report him for abusive PMs!  Those are not allowed.  Saying that he's not going to say what he thinks because he doesn't want to get booted off is abusive.

Date Posted: 12/18/2008 5:34 PM ET
Member Since: 9/21/2006
Posts: 2,797
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maybe 1 more pm to him telling him that he is an absolute idiot AND this book is in a cycle.  nothing can be done until he revises his listing or you set RC's  It will always come back to you. You are #1 on the WL w/o conditions.  Remember, even if you set RC's this wrong listed book will just go to the next in line and they too will be disappointed by receiving the wrong copy.  Everytme he lists the book it will post to you until HE does something else, like list it correctly.

Date Posted: 12/18/2008 6:37 PM ET
Member Since: 4/25/2007
Posts: 11,495
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Okay, I know it's not funny but I laughed too.  I'd let the PBS team know about the further communication so they can contact him about it.  I'd also PM the dolt again and let him know that, again, the book is being offered to you and you're not gonna take it and he'd better cancel again.

Makes you wonder how some people get thru life...

Date Posted: 12/18/2008 6:43 PM ET
Member Since: 4/16/2008
Posts: 770
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The team is usually pretty fast.  I seem to be in the minority...I wouldn't pm him anymore and just let PBS tell you the next step. 

My thought is that there's no need to escalate the abusive PMs, as I'm sure they'll just get nastier.  Your time is too precious to deal with anyone who has a blatant disregard for the rules and who can't respect the person on the other side of the situation. 

I hope you get your book from another member;  There are lots of great members here who would love to send you the correct copy!  

I'm sure many of us would like to see how this turns out for you. 

Happy holidays!



Last Edited on: 12/18/08 6:44 PM ET - Total times edited: 1
Date Posted: 12/18/2008 7:33 PM ET
Member Since: 1/23/2006
Posts: 353
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Hey, thanks everyone for letting me vent. I did PM one last time, as it just seemed so absurdly off that I kept feeling that there just had to be some simple, basic (if monumental) misunderstanding that - once cleared up - would enable him to go "OH - sheesh - wow - I didn't realize that!". I know, I know... and it's probably a telling character flaw, the depth of the temptation to let loose the big guns and let him have some full-barrelled sarcasm - but instead I tried to keep it simple and factual, and still leave him a way out. That was the intent, anyhow.

I haven't heard anything back from the team yet, but between then and now, it appears he's canceled it again - so it's at least possible he might have read the rules/instructions and had it finally click. Or not. Guess I probably won't know, which is ok, really! After I get over my mad, I'll hope he figures it out and sticks around - I may not suffer fools gladly, but I also down't want to hold a grudge (it's not like I've never screwed up!). Of course, if he sticks around only to try and play his own stupid games here, I'll... I'll... I'll... just hope he doesnt. Ok - blood pressure going DOWN.. ;-)

And thanks everyone for offering to try to find the book in question, but it's really not a big deal. It's just a little hardcover Encyclopedia Brown, to fill in a blank spot in a collection, of little consequence in itself. I'm not in any hurry or anything - I just want to be able to request a book and know that the book that was posted will be the book sent, you know?

Date Posted: 12/18/2008 8:29 PM ET
Member Since: 4/6/2007
Posts: 1,402
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Last Edited on: 6/5/11 12:35 PM ET - Total times edited: 2
Date Posted: 12/18/2008 8:34 PM ET
Member Since: 6/4/2007
Posts: 2,941
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Sometimes it takes a while before PBS responds, but I've never seen them go without answering a question at all.  You should get an email letting you know they've responded, and there will also be a response in your Club Communications page (titled "re: your PBS feedbacK")

It's possible that PBS canceled the transaction and just hasn't gotten around to letting you know by way of a response.

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