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Topic: Good grief...4 out of 5 received today had "issues"

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Subject: Good grief...4 out of 5 received today had "issues"
Date Posted: 6/16/2010 3:11 PM ET
Member Since: 2/21/2009
Posts: 2,925
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Hope that's my run of bad luck for the month!

One was fine. :-)

Two was actually fine too...just took a long time because the postal person input an incorrect zip code on the stamp so it "toured" before arrival. Second time that's happened this week. Oddly (at least to me) they seem to sort by the zip on the stamp rather than the zip on the package - and thus cross out the correct bar code somewhere along the way. 

Three - WL book, eaten by PO machinery and delivered in a hand addressed baggy, bent, torn and mutilated.

Four - water damaged - last quarter of the book is staited/wrinkled. Packaging fine.

Five - WL book - received completely different book, I'm sure the person just mixed them up.  

A disappointing day!

Date Posted: 6/16/2010 3:49 PM ET
Member Since: 1/15/2007
Posts: 1,410
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That's some run of bad luck! 

On the up side, only half of the problems were caused by PBS members.



Last Edited on: 6/16/10 3:50 PM ET - Total times edited: 1
Date Posted: 6/16/2010 3:58 PM ET
Member Since: 8/10/2005
Posts: 4,597
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That would be my run of bad luck for the YEAR...or more. I think I have had a grand total of 8 RWAPs in my (nearly) five years here, with 1500+ books received, and only one of those remains unresolved.

Cheryl

Date Posted: 6/16/2010 4:37 PM ET
Member Since: 2/21/2009
Posts: 2,925
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That would be my run of bad luck for the YEAR...or more

It was pretty hard to believe when one package after another was "odd" as I've been zipping along relatively problem-free! As Ruth says, only 1/2 the problems were member-related, but it sort of took the wind out of my sails, especially as two were WL books I was happy to be getting.

The transposed book sender asked me to send the book to the proper person, and she will send me a credit after the person lets her know she has received it. Is that how such situations are normally resolved? Presumably the person who received the book I wanted was told the same thing.

Date Posted: 6/16/2010 5:01 PM ET
Member Since: 8/15/2007
Posts: 3,044
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The transposed book sender asked me to send the book to the proper person, and she will send me a credit after the person lets her know she has received it. Is that how such situations are normally resolved? Presumably the person who received the book I wanted was told the same thing.

They should give you the credit first. I personally wouldn't send the wrong book to someone else until I had a credit for it.

Don't mark the book received until you receive the right one.

It's the senders fault, so they have the responsibility to make everything right. I would never expect someone to send the wrong book to the right person without giving them a credit to cover shipping first.



Last Edited on: 6/16/10 5:01 PM ET - Total times edited: 1
Date Posted: 6/16/2010 5:09 PM ET
Member Since: 8/18/2005
Posts: 7,977
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It's the senders fault, so they have the responsibility to make everything right. I would never expect someone to send the wrong book to the right person without giving them a credit to cover shipping first.

I agree. Then what do you do if the book you send out goes lost? More problems.

If you're willing to send the book on, tell her it's no problem as long as you get the postage first. Otherwise, you'll just wait for the right book to arrive.

If she sent by DC, she's got her credit if the book goes 'lost'. If not, she'll be the one to lose a credit when the deadline hits. She may decide she's out either way, having it go lost or sending postage money, so may just let it run it's course.

 

 

Date Posted: 6/16/2010 5:11 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 5:35 PM ET - Total times edited: 1
Date Posted: 6/16/2010 5:23 PM ET
Member Since: 2/21/2009
Posts: 2,925
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Well...I already marked it received "wrong book," It did not have PBS DC.  Now what?

I'm already out a credit for the mangled WL book, and I really don't want to be out another for this wrong book, plus postage for resending where it's supposed to go.

Date Posted: 6/16/2010 8:36 PM ET
Member Since: 2/21/2009
Posts: 2,925
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Bumping...how badly did I screw up by marking it received wrong book??

Date Posted: 6/16/2010 9:41 PM ET
Member Since: 9/13/2007
Posts: 2,520
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The problem with marking it received when you did not receive the right book is it doesn't give the sender the same incentive to send the correct one as it would if they knew they had to send the right book in order to get credit. As long as this person is honest and willing to follow the rules it shouldn't be a huge problem.