This book changed my business' life. For the first five years, I felt that every complaint was a personal attack. With help from this book, my customer service philosophy changed completely. I was vastly more successful than I otherwise would have been without this book. I can't recommend it highly enough.
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Good Service is Good Business
Good Service is Good Business
Author:
At one stage, the best selling business book in Australia, written in a lively, easy to read style. Filled with practical examples drawn from case studies.
Author:
At one stage, the best selling business book in Australia, written in a lively, easy to read style. Filled with practical examples drawn from case studies.
ISBN-13: 9780724810956
ISBN-10: 0724810951
Publication Date: 7/1/1994
Pages: 165
Rating: 1
ISBN-10: 0724810951
Publication Date: 7/1/1994
Pages: 165
Rating: 1
5 stars, based on 1 rating
Publisher: Prentice-Hall (Australia)
Book Type: Paperback
Members Wishing: 0
Reviews: Member | Amazon | Write a Review
Book Type: Paperback
Members Wishing: 0
Reviews: Member | Amazon | Write a Review
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Genres:
- Business & Money >> General
- Business & Money >> Processes & Infrastructure >> Customer Relations
- Business & Money >> Marketing & Sales >> Marketing >> General
- Business & Money >> Marketing & Sales >> Sales & Selling >> General
