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Great Reservations: Two Concierges Dish About Outrageous Requests, Celebrity Encounters, and Guests Behaving Badly at a Luxury Hotel
Great Reservations Two Concierges Dish About Outrageous Requests Celebrity Encounters and Guests Behaving Badly at a Luxury Hotel Author:Abigail Hart, Nancy Joyce Callahan Welcome to the ultimate insiders’account of luxury-hotel life. For in-room entertainment, press 1 — • Badly behaved guests — • Free-spending international royalty — • Fiascos: angry celebrities, wedding gaffes, and illicit flings — For special guest amenities, press 3 — • John Cusack’s dirty laundry — • ... more »Nicole Kidman’s pink 800-thread-count Italian sheets
• Morgan Freeman’s secret talent
For the room service menu, press 8
• How to guarantee yourself VIP-level service
• How to think like a hotel thief -- and avoid being scammed
• Embarrassing things left in guest rooms
As concierges at one of America’s top luxury hotels, Abigail Hart and Nancy Joyce Callahan have seen it all. And in Great Reservations, they reveal it all -- behind-the-scenes secrets of the hotel industry, outrageous profiles of guests, and even some surprising instances of generosity and graciousness. Enjoy your stay. « less