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Topic: Grrrr. Post Office is making me mad!

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Subject: Grrrr. Post Office is making me mad!
Date Posted: 1/23/2009 8:35 AM ET
Member Since: 12/29/2008
Posts: 667
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I have been waiting for nearly 3 weeks for a set of books to be delivered.  The sender used DC from the Post Office rather than from PBS, so I have still been able to track it.

Well, the post office says they tried to deliver yesterday and left a notice.  My wife was home the whole day, and they most certainly did not try at the house, and there was no notice either in the mailbox or at the house.

So this morning, I'm trying to call the post office using the phone number as listed on usps.com for the particular post office... No answer, it just rings and rings and rings.  And they've been open for 1.5h already, theoretically.  I tried the 800 number for USPS, but the blasted IVR system won't let me get a human on the line.

I just don't want my books sent back after waiting so long for them to come over on a ship (gotta love Media Mail to an island).  With no notice to bring to the post office, I'm concerned that I will never get my books.

Why do they have to be so incompetent?

Date Posted: 1/23/2009 9:34 AM ET
Member Since: 10/23/2005
Posts: 7,718
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Gavin,

I just tried to call 1-800-ASK-USPS (1-800-275-8777), and got to a human by waiting for the prompts to run out on 2 menus, saying other information, and then pressing 0 four or five times. A person answered right away. Maybe you can get to someone who will call the local PO for you and see when the package will be redelivered.

No one should have to wait longer than necessary for books!

Good luck with this.

Date Posted: 1/23/2009 11:53 AM ET
Member Since: 12/28/2006
Posts: 14,167
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Been there, done that, feel your pain.  Don't ya love those government agencies?

The books will catch up with you soon, good luck!

Date Posted: 1/24/2009 9:16 AM ET
Member Since: 2/15/2005
Posts: 1,181
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Get a Human www.gethuman.com/ says to press 5 at every prompt, ignoring the messages.

Date Posted: 1/24/2009 5:15 PM ET
Member Since: 2/10/2008
Posts: 1,080
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If you want to pick them up, take ID and the tracking number with you.

If someone is not answering the phone, it is likely they are busy. Most post offices are cutting back on the number of people working and I for one will let the phone ring if I am working with a customer. I figure someone will call back if it is important. If I know the customer well and it is an easy transaction I may pick up the phone. I think it is rude to answer the phone when I am waiting on another customer. I have often been the only person in the building of my post office with the phone ringing, a line of customers and two back door buzzers ringing. The phone is the last one to get service. Lots of fun, really. Granted, I am in a smaller post office and usually there is more than just me but not always.  



Last Edited on: 1/24/09 5:22 PM ET - Total times edited: 1
Date Posted: 1/24/2009 5:24 PM ET
Member Since: 12/29/2008
Posts: 667
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Patti:  I do not accept "busy" as a reason to not answer the phone for a business.  Especially one that is service oriented as the Post Office is.  Just answer the dang thing and get back to work after.  And they'd let it ring 20-30 times before I gave up.  I'm pretty sure they have actually turned off the ringer.

Anyways, they actually delivered it yesterday...  But the tracking info was bogus.  They didn't try the day before, didn't leave a note...  But the books were in the box the next day.  Whatever..  Silly post office.

Date Posted: 1/25/2009 10:53 AM ET
Member Since: 8/27/2005
Posts: 4,125
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Wow Patti, I can't believe any post office would let only one person be working at a time, it's not even safe!  I can see where the person on the phone would be mad if you didn't answer, and the person in line would be mad if you did answer.  You have my sympathy! 

Date Posted: 1/25/2009 4:53 PM ET
Member Since: 8/16/2007
Posts: 15,185
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Don't ya love those government agencies? - Just so ya know, USPS hasn't been part of the government for quite a long time.

It is upsetting to not get an answer on the phone, but I have seen the PO I go to so busy that even with 7 people on, having someone go answer the phone and wander around for 15 minutes trying to track a package that is most likely still in the possession of the carrier would make someone in line's wait go from 45 minutes to an hour. They wait on the people there first. They are in line and stuck til they get waited on, people on the phone can about go their business and call back later.  



Last Edited on: 1/25/09 6:26 PM ET - Total times edited: 1
Date Posted: 1/25/2009 11:17 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I have a book enroute to me that says it was scanned at my local PO 2 wks ago. I still don't have it.  I'm wondering what they're doing with the book.  I sent a PM to the sender to let them know I'm not flaking out on them but I haven't actually gotten the book.  I'm tempted to go in there with the DC and see if they'll just hand it to me.

Date Posted: 1/26/2009 3:04 AM ET
Member Since: 9/20/2008
Posts: 1,513
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I've had that problem before. Apparently our regular carrier was off and the temporary didn't feel like delivering or something. The tracking said a notice was left but no such notice was found and getting some one on the phone took anact of congress practically and I was told they'd called me back, which they didn't. So i went in person only to be told they didn't know where the package was. As it turned out, it was delivered a couple days later by our regular carrier.

Date Posted: 1/26/2009 9:07 AM ET
Member Since: 12/29/2008
Posts: 667
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While I agree that it sucks for those in line to have someone answer the phone rather than dealing with them, think for a moment about those who are trying to call.  Simply answering the phone and saying "I'm sorry, we are much too busy to look for that right now, please call back later" is sufficient.  Not answering the phone at all is simply rude to those who are trying to call.  I mean, on Friday last week, I tried about 10-15 times to call the post office, from 9am (they open at 8) until 5pm (they close at 4:30).  Not once was there an answer, it just rang and rang and rang.  That is unacceptable for a service company.  Think what would happen to people at UPS or Fedex if they refused to answer the phone (hint: they'd be at the post office looking for work).

Now I'm not saying to give priority to callers over people in line.  Answer the phone, and tell them you are busy, and that unless they have a very simple question, they'll have to wait their turn... on hold.  Or tell them when a typical slow time is so they can call back.  Or hire a highschool graduate to just sit there and answer the phone... I don't care :)

And if you seriously aren't going to answer the phone, why post the number on usps.com?

Date Posted: 1/26/2009 11:36 AM ET
Member Since: 8/16/2007
Posts: 15,185
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Simply answering the phone and saying "I'm sorry, we are much too busy to look for that right now, please call back later" is sufficient.

Would you have taken this for an answer?

I totally understand why you are peeved because you couldn't get answers, but I think your beef is with your carrier, not the PO, and you should catch that person and talk to them. The carrier is the one who didn't bother trying to deliver the package and logged it wrong just to make it look like they did. From what I can tell at our PO, once that package is in the hands of the carrier, the PO doesn't have a clue whats going on with it.



Last Edited on: 1/26/09 11:39 AM ET - Total times edited: 1
Date Posted: 1/26/2009 1:22 PM ET
Member Since: 12/29/2008
Posts: 667
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Melanie, you are likely right.  I'm pretty sure I would have accepted it as a partial answer at least, which gives hope that I COULD call back later and get a fuller response.  As it is, the workers at that particular post office are not impressing me.  The one here near work however...  They are always helpful and cheerful, and are a joy to deal with... at least at the post office, I've never tried calling.  How's this for an idea..  put an answering machine on that phone line, let people leave a message that you can call back (or not) during slow times...  Or they can just go "stupid answering machine" and hang up.  Still better than constant ringing, no?

Yeah, my main beef is with the carrier himself.  Silly guy.

But anyways...  I'll chill, no worries :)

Date Posted: 2/2/2009 11:54 AM ET
Member Since: 11/21/2008
Posts: 232
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 I'm tempted to go in there with the DC and see if they'll just hand it to me.

I did that last Christmas. The tracking info said it arrived at the PO on a Saturday. It was Thursday, still no package. I went to the PO with info in hand and they looked, then told me they couldn't find it and could I come back later. Nope. I told them I'd wait. I waited nearly 30 minutes, but they found it still at the PO -- still not on my carrier's truck so it wouldn't have been delivered that day either. I asked them if I hadn't come to the PO that day, just when would it have been delivered? They told me, "When the carrier felt like it." Now, THAT's what I call service. Not.

In so far as the phone ringing... Last week, a PO employee who is friends with my coworker told her this funny story. She got stuck on the way to work and couldn't extricate herself. She knew she was going to be late for work and kept calling and calling the PO and complained that, "They NEVER answer that stinking phone! I called 20 times and let it ring and ring and ring. It was so annoying. Then they yelled at me for not telling them I was going to be late, but how could I tell them when they don't answer the phone?" Yeah, tell us about it.

Date Posted: 2/2/2009 10:27 PM ET
Member Since: 8/26/2008
Posts: 129
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I had a package I was waiting on a while back.  The day it was to be delivered we had a big snowstorm.  Mail wasn't delivered that day.

 

However, later I checked and saw that online it had been marked as "attempted delivery."

I didn't think that was quite right as delivery had never been attempted as mail wasn't taken out that day.

It was delivered the next day. 

Seems to me it should either be marked as delayed or left until actual delivery was attempted.

 

Just my opinion here.