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The Guide to Benchmarking in Healthcare: Practical Lessons from the Field
The Guide to Benchmarking in Healthcare Practical Lessons from the Field Author:Karol Gavin-Marciano If you work for a healthcare organization interested in undertaking a benchmarking project, this book is the ideal guide. Authors Tweet and Marciano offer a detailed look at each step in the process and provide you with practical information to accomplish it. With a complete explanation of the four phases and twelve steps of a benchmarking vent... more »ure, section one of the book serves as a reference guide and supplies you with checklists highlighting the actions to be taken during each stage. Four detailed examples present different perspectives of various benchmarking projects. They include views from the implementation team, the project sponsor, the executive committee, and other members of the organization. Special Features: Samples of key project documents, including team minutes and sample questionnaires.
Sidebars elaborate key issues and problems a benchmarking team may encounter.
"How-to" discussions of team-building, questionnaire preparation, and action planning - all vital elements to the success of the project.« less