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A Guide to Computer User Support for Help Desk & Support Specialist (Preview Edition)
A Guide to Computer User Support for Help Desk Support Specialist - Preview Edition
Author: BEISSE, Fred Beisse
A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the client’s specific needs, and writing for the end user. This text has been updated to reflect the la...  more »
ISBN-13: 9780619216689
ISBN-10: 0619216689
Pages: 554
Edition: 3rd
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Publisher: Course Technology Inc
Book Type: Paperback
Members Wishing: 0
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