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Topic: HELP>>>>

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Subject: HELP>>>>
Date Posted: 3/6/2011 11:12 PM ET
Member Since: 8/16/2009
Posts: 37
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Ok.. I have been sick for the last 3 days so have NOT been online.. I get online today to find a message that a book I have been waiting for for almost a year came up but that because I dind't respond it was passed to the next person.. OK.. fair enough but it also said it was removed from my wish list.. THIS is very upsetting.. how can I remedy this.. ?? is there someone to contact..? I would apprecaite any help.. thanks

Date Posted: 3/6/2011 11:21 PM ET
Member Since: 7/19/2008
Posts: 15,400
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Nope.  You can get back on the list at the bottom.  You can set your future wishes to auto request.  You had 48 hours.  The book has gone to the next person in line.

Date Posted: 3/6/2011 11:24 PM ET
Member Since: 8/16/2009
Posts: 37
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This seems a little unfair.. I was not planning on getting sick.... I understand it went to the next person and as I said fair enough but to completely remove it from my list seems a little harsh.. I could understand if this was something that a member continued to do.. Order books and not accept.. I really dont' think it's fair to just bump me off..

Date Posted: 3/6/2011 11:27 PM ET
Member Since: 7/19/2008
Posts: 15,400
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The computer assumes that you are a member who failed to respond.  It treated you as if you abandoned your account.  The computer system cannot read your mind.  It is automatic.

If you fail to respond often enough, you will be flagged for an actual human to look at your account.

On the other hand.  Was it fair that the person offering the book had to wait 48 hours?  Does the next person to post the book also have to wait 48 hours to see if you really want it or not?  What if you had left without clearing off your wish list?



Last Edited on: 3/6/11 11:31 PM ET - Total times edited: 1
Date Posted: 3/6/2011 11:31 PM ET
Member Since: 8/16/2009
Posts: 37
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How could it treat me as I abandoned my account when I JUST had activity on it for another book????  Who would I contact to change this? I'm sure I'm not the only one this has ever happened to... Where do I find this "actual human" to speak to right now??? I would like to protest this practice or at least try to change it.. I have been nothing but a good and solid member and I feel like I'm getting the complete rotten end of the deal for something that was not intentional at all...

Date Posted: 3/6/2011 11:32 PM ET
Member Since: 7/19/2008
Posts: 15,400
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You have been given the option of auto request.  That is how PBS has fixed this issue.

Date Posted: 3/6/2011 11:34 PM ET
Member Since: 12/31/2009
Posts: 3,995
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I really dont' think it's fair to just bump me off.

That's why they give people the choice of using the auto-request feature. They realize some people aren't on the computer daily and/or things come up, so the feature is there to help people avoid missed books. No auto-request = 48 hour time limit.

Scott (scalta) - ,
Date Posted: 3/7/2011 1:32 AM ET
Member Since: 2/20/2010
Posts: 723
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Last Edited on: 7/15/11 2:55 AM ET - Total times edited: 1
Date Posted: 3/7/2011 2:03 AM ET
Member Since: 8/16/2009
Posts: 37
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Yes.. I have been given the "auto request" but as I said I have NEVER missed a book and was NOT expecting to get sick so the only time I have ever used it was when I was actually on vacation.... also my issue is NOT with the book moving on.. that is totally fair.. my issue is with the book being REMOVED from my wish list... THAT is my problem...

Date Posted: 3/7/2011 2:21 AM ET
Member Since: 7/19/2008
Posts: 15,400
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So you think you should stay on the wish list at #1?  No matter how many times the book has to roll over?  How are you going to feel when you post a book and it will take weeks before you can mail it because folks failed to remove books that they no longer wanted from their wish list?

How will the computer know the difference between you, who wants the book; and Joe Smith, who left the site; and John Smith, who has three versions of one book on their wish list and already went out and bought the book?

Date Posted: 3/7/2011 2:26 AM ET
Member Since: 2/5/2007
Posts: 30,800
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Essentially, when you didn't accept the book, you were telling the site you no longer wanted the book.

  You might feel it's unfair and you can certainly contact the owners using the Contact Us link.

  But those are the rules clearly set out in the help center when you join.
 

Date Posted: 3/7/2011 2:52 AM ET
Member Since: 8/16/2009
Posts: 37
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"So you think you should stay on the wish list at #1?"

 

NO I never said any such thing... 

Of course it should go the next person. I just don't believe it should be removed from my wish list.. I have requests that have multiple "versions" and when one version is "granted" the other versions are put on "hold" at whatever place in line I am at, now I can go back at ANY time and remove the hold and be in the same place where I left off.. So why can't there be a solution to this case instead of just "tough cookie"???. I cant' beleive I am the ONLY person this has ever happened to... If I was an abuser and repeatedly didn't accpet books by all means remove it and make me start over however this is the FIRST and ONLY book I have ever missed and there has to be a better way for when situations like this happen.. Just in the case of the different versions, instead of complete cut off there could be the one time option to have the option to grab the book again without going to the back of the line.. why shouldn't my place in line be held??? I have been Cyber-standing in it for year now and since I am NOT an abuser but a very good member of this community and this seems to me to be a resonable request to change something.

Not everyone is perfect and it never occured to me to use the "auto request" since I am online every day. This was something so unexpected I was taken completely by suprise the illness.

Date Posted: 3/7/2011 2:58 AM ET
Member Since: 8/16/2009
Posts: 37
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Also.... if I put this request on "hold" wouldn't my place in line be held???  so technically I guess yes.. I would be first in line, so yeah I guess that is what I was saying but you made it sound very rude.. and that is not what was meant by it.. I'm not asking to just sit there and allow book after book to pass me by.. just to be allowed to have a mistake be made and be allowed to correct it.. I am not an abuser of this site and I think this would be a helpful improvement for people who do have unforseen circumstances happen.. If I WAS allowed to stay in the position after the book passed me and I hold was place on it.. then the book would continue to go to the next "active" person or whatever you deem the computer to read it as.. However if I saw that I missed a book I could then take action and remedy it.. I'm just saying it was a very harsh solution when there are so many other ways the site accomidates it's members..

Date Posted: 3/7/2011 5:22 AM ET
Member Since: 11/30/2007
Posts: 4,962
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I think this happened to me once. That's why my wishlist books have been on auto-request ever since. I have plenty of credits so I won't have to miss out on a book. Illness, accidents, family crisis can happen at anytime, so no worries with me, as I will get the books I want. You may want to reconsider and put all your wishlist books on auto-request, so this won't happen again.

Date Posted: 3/7/2011 8:54 AM ET
Member Since: 5/15/2008
Posts: 193
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Auto request is one of the best features of this site, and should be used by every single person unless they have unusual RC's for a specific book.  Barring your situation, it's an implied requirement of membership on this website that you check your email at least every 48 hours, since you might also have to respond to requests from your bookshelf in a timely manner also.

The responsible thing to do, if you were able, would have been to set your account on vacation hold the moment you felt you needed to rest away from the computer for a few days.  You have to be fair to the thousands of other people who use the site also.

Date Posted: 3/7/2011 8:58 AM ET
Member Since: 7/12/2010
Posts: 4,177
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I use Auto-Request exclusively now since I don`t want to be bothered with answering requests even tho I'm on here almost everyday. Use this as a tough lesson learned. And by all means contact TPTB with your concerns.

Last Edited on: 3/7/11 9:02 AM ET - Total times edited: 1
Date Posted: 3/7/2011 9:29 AM ET
Member Since: 8/10/2005
Posts: 4,599
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It is unfortunate, Teresa, but this is how the system works for everyone--it's automated. It didn't single you out. You were offered a book, you didn't accept (for whatever reason--there are always a lot of good reasons as well as plenty of lame excuses why this might happen--the system doesn't know the difference) and you were removed from the queue and the book was offered to someone else. The system assumed that since you didn't respond and didn't have the book set to auto-request that you didn't want it.

PBS has lots of different options available for making this easier for folks with busy lives. I'm here almost every day and yet I do have all my books set to auto-request.

Cheryl

Date Posted: 3/7/2011 10:35 AM ET
Member Since: 4/7/2008
Posts: 15,690
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If you feel strongly about this, you can send a suggestion to the PBS Team via the Contact Us link. As it was already mentioned, the system is set up that way because it assumes that if you didn't respond, you didn't want the book. Obviously in situations like yours that's not the case but in the majority of cases, this helps to weed out inactive members that don't respond to several requests.

I don't think that the system is able to distinguish between somebody who is active and has responded to several requests and somebody who isn't, to treat them differently.

Date Posted: 3/7/2011 10:36 AM ET
Member Since: 12/1/2009
Posts: 105
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Perhaps, in this case, if you want the book so badly you should try and actually purchase a copy. Personally, I use PBS swapping often but if there is a book I want that has an extremely long wait list I simply buy it from here. It costs obviously more than just one credit but it's easier than waiting for years for just one book. Otherwise, you'd just have to deal with waiting again. There's nothing you can really do about losing your place when you don't have auto-request on.

Last Edited on: 3/7/11 10:43 AM ET - Total times edited: 1
Date Posted: 3/7/2011 10:53 AM ET
Member Since: 12/10/2009
Posts: 2,471
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Teresa you are in the middle of a big disappointment and it sucks that you lost out on a book. It is terrible. When my sisters'  laptop crashed she depended on me to check her PBS for her, and that may be an option for the future if there is anyone that you totally trust.  I have been the member on the other side waiting and waiting for a book that is wishlisted to time out and roll over to the next member only to time out again & again. Finally reaching a member who wanted the book. I am sorry that you had a big disappointment especially after an illness.

Date Posted: 3/7/2011 11:12 AM ET
Member Since: 10/23/2005
Posts: 7,719
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Teresa,

I am sorry too. Sometimes life just plain gets in the way when I have other plans. I am on PBS everyday also, and havent missed a request yet. But I do think the fairest way is for the book to be removed from the WL and the offer be made to the next member waiting. Unless of course the book is on Auto Request.

There has been lots of discussion in the past about the 48 hour waiting period for Wish List offers.

The best place to send your thoughts on it is directly to the PBS Team. They are always open to hearing member's thoughts and suggestions.

Hopefully you will be able to get a copy of this book soon.

Date Posted: 3/7/2011 12:07 PM ET
Member Since: 8/15/2007
Posts: 3,044
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I think it's an interesting idea, Teresa, but how would they weed out inactive accounts if they just put the books on individual hold for people who didn't respond?

I don't know much about programming or computer software so I don't know if they'd still be able to track the non-responses while just putting the books on hold or not.

Lori - ,
Date Posted: 3/7/2011 12:15 PM ET
Member Since: 7/1/2009
Posts: 79
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I have to say that I always find it humorous and ironic when someone says, "Oh yes, it's definitely a fair system... it's just not fair to ME!!!  So I want the system changed!"

Got a book on your WL that you really really really want?  Auto-request.  One click, problem solved. 

Date Posted: 3/7/2011 12:15 PM ET
Member Since: 1/1/2009
Posts: 1,924
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 I have had many time out because I couldn't get to them, many reasons I was not planning on, like giving birth weeks early, anyone of my 4 children becoming sick, having to go out of town, weather killing my internet, and simply missing e-mails. Life happens. I missed it, I get kicked out of line. So be it.

IF it skipped me, and the next book came to me and I was still MIA for what ever reason that would be another 48 hours waisted for the poor book and people behind me. Thats no fair to them.

So I pick myself back up and move on. Life happens.

Date Posted: 3/7/2011 2:22 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I'm here several times a day and I still autorequest any books I'm in the top 5 for and would be upset to miss becuase I couldn't get on for some reason.

PBS doesn't have the man power to investigate every time out and determine if it was a one time accidental thing or an actual abandonded account. And if they put you back on top for being sick, then they'd have to put Joe Schoe back on top for forgetting to put his account on vacation when he went out of town, and Jane Doe back on top when her computer crashes adn she couldn't get online and so and so forth.

Use autorequest.