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The Handbook of Selling: Psychological, Managerial, and Marketing Dynamics, 2nd Edition
The Handbook of Selling Psychological Managerial and Marketing Dynamics 2nd Edition Author:Gary M. Grikscheit, Harold C. Cash, Clifford E. Young Updated and revised to present a clear yet basic understanding of the objectives, ideas and tools needed to sell effectively. Focuses on developing managerial skills, analyzing customers' requirements and personalities to create dynamic strategies. Discusses ways of handling objections; breaks down closing techniques; explores group dynamics inv... more »olved in selling to a committee rather than individuals. New features include application of computer, video-recording and playback technology to develop and measure key behaviors in the sales process.« less