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I just got an email from PBS saying that a book that I had on my Wish List was cancelled because I did not respond, in time, to the email asking me if I wanted this book. I never got an email from PBS. I don't think I can complain to them, because they probably won't beleive me. Now, I have to get "back in line" for this book. Just wondering if anyone else has had this problem.
Thanks, KKathy |
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You might need to check your settings (under My Account) and be sure you haven't checked to not get these emails. If you have, then you would have to depend on checking in on the site to not miss anything. Last Edited on: 8/2/11 3:55 PM ET - Total times edited: 1 |
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You can double check what emails were sent to you under Club Communications. Also, you can put your wishlist on auto request so you don't miss any offers in the future. |
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I have never had a WL book time out on me. I check my account every day. |
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It helps to make sure that the two PBS addresses are listed as not junk on both your mail program's junk filter and your internet mail server's filter. The server junk filters are updated regularly as they try to get ahead of spam, often leaving members unaware that your server reclassified PBS as junk. |
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Auto-request is the best way to make sure you never miss a book request! |
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If you think you are not getting your PBS emails...A reliable email connection with PBS is crucial to managing your account.
This is what we recommend if you suspect you are not receiving all of your PBS emails:
If this does not work:
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I have my wishlist set to autorequest so it doesn't happen to me, but today I had a PM from someone who had a wishlisted book I posted get missed and she states she didn't get an email notification either...maybe coincidence, but maybe a glitch? Cheryl |
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This does happen when a server decides that PBS is spam. Often triggered by a single member pushing Junk rather than Trash. You need to included both PBS addresses as accepted senders. The Librarian especially! I'd put my lowest estimated WL books on auto. |
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