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Topic: Has this happened to anyone---

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Subject: Has this happened to anyone---
Date Posted: 8/2/2011 3:36 PM ET
Member Since: 1/23/2009
Posts: 43
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I just got an email from PBS saying that a book that I had on my Wish List was cancelled because I did not respond, in time, to the email asking me if I wanted this book.  I never got an email from PBS.   I don't think I can complain to them, because they probably won't beleive me.  Now, I have to get "back in line" for this book.

Just wondering if anyone else has had this problem.

 

Thanks,

KKathy

Lisa N. (LDN) - ,
Date Posted: 8/2/2011 3:54 PM ET
Member Since: 6/19/2007
Posts: 11,041
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You might need to check your settings (under My Account) and be sure you haven't checked to not get these emails. If you have, then you would have to depend on checking in on the site to not miss anything.



Last Edited on: 8/2/11 3:55 PM ET - Total times edited: 1
Date Posted: 8/2/2011 3:58 PM ET
Member Since: 5/15/2005
Posts: 1,328
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You can double check what emails were sent to you under Club Communications. Also, you can put your wishlist on auto request so you don't miss any offers in the future.

Date Posted: 8/2/2011 4:12 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I have never had a WL book time out on me. I check my account every day. 

Date Posted: 8/2/2011 4:37 PM ET
Member Since: 7/19/2008
Posts: 15,424
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It helps to make sure that the two PBS addresses are listed as not junk on both your mail program's junk filter and your internet mail server's filter. 

The server junk filters are updated regularly as they try to get ahead of spam, often leaving members unaware that your server reclassified PBS as junk.

Date Posted: 8/2/2011 5:55 PM ET
Member Since: 2/13/2007
Posts: 2,270
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Auto-request is the best way to make sure you never miss a book request!

Date Posted: 8/2/2011 6:10 PM ET
Member Since: 8/26/2006
Posts: 9,333
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If you think you are not getting your PBS emails...

A reliable email connection with PBS is crucial to managing your account.

  • We have intermittent trouble with some email servers "holding" PBS emails, or treating them as "spam".
  • This is most common with yahoo and hotmail, but it can happen with other email servers also.
  • This is sometimes caused by members who mark PBS emails as "spam" as a way to delete them from their email inboxes
    • When one (for example) Yahoo user does this, it can affect ALL Yahoo users' reception of PBS emails
    • Members should ALWAYS delete emails when they have read them,  and NOT mark PBS emails as spam as a way to make the viewed email leave the inbox.
  • After holding PBS emails for a while, sometimes the email provider's email server will dump a bunch of outdated PBS emails into user inboxes; sometimes they just won't be delivered at all.

This is what we recommend if you suspect you are not receiving all of your PBS emails:

  • First, check your Email settings to be sure you have not opted out of any optional emails, if those are the ones you are missing.  You can get to your Email settings from My Account >> Settings.

  • Then Check your Club Communications file to see what emails PBS has sent to you:
    • Click My Account in the toolbar at the top of the site
    • Click the "Club Communications" link in the yellow bar at the top of the My Account page.
    • Here you will see all messages sent from between PBS to your User Email address during the last 45 days.
  • If you find items in your Club Communications file that you never received in your email inbox:
    • you may need to adjust your spam filters
    • you should check to be sure that "librarian@paperbackswap.com" and "noreply@paperbackswap.com" are on your list of "safe" or "accepted" senders for your email account.
    • Look at your list of "blocked" senders; if either of the two email addresses above appear there, remove them from the "blocked"  list.

If this does not work:

  • You should contact your email provider to find out why your PBS emails aren't getting through.
  • You should consider choosing another email address to receive your PBS emails while the matter is getting sorted out.
Date Posted: 8/2/2011 10:22 PM ET
Member Since: 8/10/2005
Posts: 4,599
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I have my wishlist set to autorequest so it doesn't happen to me, but today I had a PM from someone who had a wishlisted book I posted get missed and she states she didn't get an email notification either...maybe coincidence, but maybe a glitch?

Cheryl

Date Posted: 8/2/2011 11:03 PM ET
Member Since: 7/19/2008
Posts: 15,424
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This does happen when a server decides that PBS is spam.  Often triggered by a single member pushing Junk rather than Trash.  You need to included both PBS addresses as accepted senders.  The Librarian especially!

I'd put my lowest estimated WL books on auto.