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Topic: I haven't mailed your book - do you still want it?

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Subject: I haven't mailed your book - do you still want it?
Date Posted: 8/13/2008 3:23 PM ET
Member Since: 2/2/2007
Posts: 4,588
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I had a book on my WL for over 6 months. It became available (see details)

Request Date:
7/27/2008 10:48 PM ET
Will Mail By:
8/1/2008 11:00 PM ET 
Label Print Date(s):
7/28/2008 9:44 AM ET
8/3/2008 10:03 PM ET
Date Mailed:
8/3/2008 10:03 PM ET 
Estimated Arrival:
8/30/2008 ET 

I get a pm today from the member saying she had a family emergency and she's sorry she didn't get the book mailed out last week. Do I still want the book?

Now I'm put in a bad place b/c if I tell her how unfair it was of her to print the label and mark it mailed when it wasn't, she could very well get mad and not send it at all. But I really need the book so I guess I just keep quiet.

It's really frustrating when I've been thinking that this book was in the mail for 10 days and then . . . . . . it's not. *sigh*

 

Date Posted: 8/13/2008 3:27 PM ET
Member Since: 7/31/2007
Posts: 2,690
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Char, you can really have it both ways....right now tell her yes you still want the book and don't say anything else...when the book is received you can fill in a comment mentioning how wrong it was to mark the book mailed when it hadn't been.  Just a thought!!!

Date Posted: 8/13/2008 3:28 PM ET
Member Since: 5/14/2007
Posts: 881
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A good thought!

Date Posted: 8/13/2008 3:33 PM ET
Member Since: 9/13/2007
Posts: 2,520
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That's what I would do too.

Date Posted: 8/13/2008 4:00 PM ET
Member Since: 8/1/2007
Posts: 5,034
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I would just fill out the survey when you get the book and mark the actual mailed date, which of course will be much later than the original mailed date she clicked.   We don't know what the family emergency was, but I would be inclined to give her the benefit of the doubt.  Who knows... it could be us next time.. YIKES!!

Date Posted: 8/13/2008 4:54 PM ET
Member Since: 5/10/2007
Posts: 5,526
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the family emergency could have happened while she was on her way to mark your book mailed.....at least she contacted you!

Date Posted: 8/13/2008 5:03 PM ET
Member Since: 6/20/2007
Posts: 4,979
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Perhaps she marked it mailed, then on her way to mail it found out about the emergency and detoured to take care of the problem.  I say give her the benefit of the doubt.  If she has a habit of late mailing, the system will catch it and take appropriate action if people are entering the postmark dates.  I think it's great that she sent a message to let you know what was going on.

Date Posted: 8/13/2008 5:23 PM ET
Member Since: 6/4/2007
Posts: 2,941
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I don't see much use in mentioning  it to her, but if it bothers you enough then would definitely say fill out the survey making note of the postmark.  I agree with Leslie and Sheryl, she could have not mentioned it and just mailed it late, or not mailed it at all.  Sometimes things like this happen.  if she's in the habit then marking it on the survey will help keep further track of that.

Date Posted: 8/13/2008 5:52 PM ET
Member Since: 7/31/2007
Posts: 2,690
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this is a case in point .....a book should not be marked mailed until it has actually been mailed unless like in the Help Center it says you are on your way out of town and will not have access to a computer.

Date Posted: 8/13/2008 9:02 PM ET
Member Since: 5/10/2007
Posts: 5,526
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but realistically many people mark it mailed when they are on the way to the post office or for whatever reason.  No they aren't following the rules but it happens and you can't make them not mark it mailed until after it has been mailed.

Date Posted: 8/13/2008 11:12 PM ET
Member Since: 1/29/2006
Posts: 54,837
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As others have said, I'd give her the benefit of the doubt.  There's just no way to know what happened.   Isn't there a saying something along the lines of "Life is what happens while you are making plans"  (or something like that, I'm taking a stab here).  I'm always willing to say that maybe people are just being inconsiderate, but there is never any way to know that an emergency didn't arise. 

I just went and looked at the rules about the 48 hour thing. I think they might have added one?...(I only remember 2 instances):  I made a couple of notations that I believe will obvious as mine, lol.

A book must be mailed within 48 hours of marking it mailed

  • It is okay to mark your book mailed before you have mailed it if:

    • The deadline date falls on a postal holiday
    • Your computer/Internet access is unreliable - New??
    • You plan to mail the book on your way out of town
  • It is not okay to mark your book mailed and delay Mailing it for longer than 48 hours
    • We understand that sometimes circumstances interfere with prompt mailing!  But this should not be a habit. - >>Even PBS admits that life happens.. If you use the survey, they will keep track if it's a habit or not<<
    • If your mailing is delayed, you must inform the requestor as soon as possible, so that she doesn't think the book is lost in the mail if it was merely mailed late.  >>Sounds to me like this was done.  I don't know the nature of the emergency, but maybe 10 days was a soon as could happen in this instance<<
    • To contact the requestor from a book transaction: click or on the transaction, to send a Personal Message.

There is another place, rather specific, to be sure, in the HC that PBS says you may mark mailed before you leave home:  (this is in reference to using DC and finding that your PO sends scan info very quickly) :

The scan transmission can happen within a hour in some cases--if you find that your PO has a habit of quick-transmission of scan date, you can just mark your books mailed right before you go out to mail them.

Of course, I'm not saying this member uses DC, I have no way of knowing. 

I hope the book gets to you very quickly now, Char, to help make up for being mailed late.

Date Posted: 8/14/2008 10:21 AM ET
Member Since: 6/11/2007
Posts: 4,868
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I would say sure, you still want it, but mark the postmark date on the survey.  IF you don't receive it you'll hit #1 on FIFO again...

Date Posted: 8/14/2008 8:56 PM ET
Member Since: 5/29/2007
Posts: 13,347
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What a PITA.

Subject: I had two deals recently ...
Date Posted: 8/14/2008 9:31 PM ET
Member Since: 5/19/2008
Posts: 562
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Almost go lost before I received them.

Deal # 1 was actually mailed 20 days after the original "I mailed it" date.

Deal # 2 was about 23 days after the original "I mailed it" date and when I went to check, I noticed that the mailer had been reprinted one hour before. I decided to wait until I actually got the books before I sent a PM. It truns out that the reprint was due to it being "Returned to Sender? for "Postage Due", well at least that was what I was told.

I would rather get a PM saying "Uh I mailed it a few days late than no info at all.

Kevin

Date Posted: 8/15/2008 1:03 AM ET
Member Since: 2/2/2007
Posts: 4,588
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I pm'd back saying I still want it and that's all.

When (if) it gets here, I'll make sure to mark the actual mail date and not the one listed in the system. Thanks for the reminder, I had forgotten that was an option.