Healthcare Redesign Tools and Techniques Author:Jean Ann Larson For those in a healthcare environment who are working on a redesign or reengineering project, this book covers all the key aspects - from team formation...to measurement...to process analysis. It concisely explains to managers, supervisors and team leaders how to do the hands-on, day-to-day implementation of a redesign project. The author, who ... more »has been a key player in several reengineering projects at the William Beaumont Hospital, walks you through an eight-step methodology and provides insights along the way. She also discusses the enabling role of technology. Special Feature: Healthcare Redesign Tools and Techniques provides three detailed case studies on different redesign projects of varying scope: Using reengineering tools to streamline outpatient rehabilitation services. Redesigning of patient and information flow processes in an emergency center. A hospital-wide effort to redesign clinical service processes.« less