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Topic: Help! (Amazon order)

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Subject: Help! (Amazon order)
Date Posted: 2/28/2009 4:58 PM ET
Member Since: 2/21/2008
Posts: 4,433
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I order a textbook end of last month and the seller send the book the next day but I still haven't received the textbook yet. When I contracted the seller he gave me the tracking number saying that it was delivery on February 2nd but I never got it and when I told that to the seller, he told me he couldn't doing anything about that and maybe I should go to the post office and ask them what happen. When I went to the post office, they told that the tracking number said they delivery so they must have delivery but I told them I never got it but they told me they couldn't do anything about that. So, now what do I? Should I contract the seller ask for my money back or what?

Date Posted: 2/28/2009 8:05 PM ET
Member Since: 2/19/2008
Posts: 2,007
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Since this was an order through Amazon perhaps you can get help there?

Date Posted: 2/28/2009 11:58 PM ET
Member Since: 9/21/2006
Posts: 2,800
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Maybe it was delivered to your neighbor?   ask around.  Then go back to the PO and MAKE them research it.

Date Posted: 3/1/2009 1:03 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I think one of you needs to file a lost book claim with the PO.  Sounds like it was misdelivered.

Date Posted: 3/3/2009 2:10 PM ET
Member Since: 5/15/2005
Posts: 1,328
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You can file a claim through Amazon's A-Z guarantee, if the seller won't or can't help you. Just because it shows delivered doesn't prove that you received it. If you used a credit card to purchase the textbook, you can dispute the charge, but I'd go through Amazon's A-Z first.