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Topic: Need help with book "received w/ a problem" (that I mailed)

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Subject: Need help with book "received w/ a problem" (that I mailed)
Date Posted: 7/8/2013 10:04 AM ET
Member Since: 6/26/2006
Posts: 197
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Hi. I need some help. I mailed out a kids' book, it had an ISBN, came from a yard sale, bag full of kids books.  I posted it w/ the ISBN in it, the receiver sent me a msg saying the book was "not as described" and required items from a kit to make things.  I didn't pay close attention, just thumbed through the book for any damage and didn't see any before posting, but I see the rules say you should not post books that require items that are not media....  I didn't describe it at all, PBS added a cover/description from the ISBN number, the picture/title matched the book, so seemed all good (at the time I posted)

So the receiver requested credit returned and since it shouldn't have been posted if the "needs items from a kit" part is correct (and I can't say since I didn't read through it to see) then it should be.

However, my account still shows the book "en route", due to be delivered July 28th, not received, and I have not recieved a credit for it.  So how do I return the credit? I'm guessing the other person 'lost' a credit when they asked for it, and I should get a credit when it was marked received but I did not because (presumably) it was marked "with a problem" .....  ??


(this is the first time I've sent anything that had a problem, I don't send books if there are any questionable marks/damage etc, so I don't know what to do)  Do I just wait for a credit?  I sent  a pm to the person saying that I had not recevied a credit, that it was still showing "en route" on my account.  The msg from the other person at the top said "Problem: Wrong Book--Different Title" which I'm guessing is what they selected in the "problem" report from PBS, and maybe that's why I don't have a credit? Not a correct msg, the title is the one requested, the msg just states the part about the kit. I never received a response from them.  The original msg was July 3rd and I responded July 5th.  So only a few days....but would like to "fix" and make sure I'm being fair. 

Date Posted: 7/8/2013 10:26 AM ET
Member Since: 1/30/2009
Posts: 5,696
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I would send her a polite message asking her to mark the book as received, after which, I would return the credit.

If it is still marked en route she hasn't marked it received and would get her credit back when it is marked lost. So, do NOT send her a credit unless it is marked as RWAP (and then I would do so through the button provided).

Date Posted: 7/8/2013 10:41 AM ET
Member Since: 2/4/2011
Posts: 282
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yes if you select wrong book it does not mark it as received.  So i would politely explain that to the sender and return the credit when it is received or the sender can do nothing and wait until the system marks it as lost. She will get her credit backs once that happens.

Date Posted: 7/8/2013 12:43 PM ET
Member Since: 1/17/2009
Posts: 10,247
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Well, if it was me, I woudl check the ISBN on Amazon first, to see if it is supposed to come with a kit. If you don't see anything on Amazon about any "kit" then I would not refund the credit. It's common for PBS listings to be incomplete, and there is no "ceck on Amazon" in our site rules, but that's how I would, personally, determine if there was something missing from what I mailed.

She selected the wrong choice when she marked it "received" ... she should not have selected "Wrong Book", she should have selected "Damaged by Sender". "Wrong Book" for when you receive the completely wrong book ... like you order a cook book and get a mystery.

But yes, ask her to mark it received in a different way. Then you will have the credit, and you can opt to return it to her, or keep it (if you check and decide there is no kit).

She does not have the option of letting the book "go lost" in the mail and get her credit back that way, she needs to mark it received in some fashion.

Date Posted: 7/8/2013 1:25 PM ET
Member Since: 7/5/2007
Posts: 2,322
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The book condition guidelines have some information on additional materials.  I've highlighted the portion that I believe applies to you, in which case, you do not owe the requesting member a credit.  Assuming, of course, that your book is like one of those "Klutz" books that teaches you how to do things (like friendship bracelets) that comes with materials, but the inclusionary materials aren't needed.  {I am really curious what book it was.}

Supplementary/Accompanying Materials:

  • Books that require non-Media supplementary materials MAY NOT be posted

    • an example would be a book that requires a decoder or craft materials
    • these items cannot be sent MediaMail
    • These items cannot be posted here - because a used book cannot be expected to have original accompanying NON-media items, and if the book is not usable without the non-media items, the book must not be posted.
  • Books that originally had accompanying non-Media materials that are not required to read the book (ie, jewelry) MAY be posted.
    • The extra material does not have to be included, and if it is included, the book must not be sent using Media mail rate.
    • Since this is a used-book swap, members should not expect to receive non-Media items with their books.
  • Books that require batteries to work do NOT have to include the batteries, but the books MUST be in working condition.
  • The member who sends a book that requires batteries must test the book before posting it, and again before sending it.  The batteries do not have to be included when it is shipped (although they can be), but the item must have been tested and working before the item is sent.
Date Posted: 7/8/2013 1:25 PM ET
Member Since: 8/16/2007
Posts: 15,226
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First - she HAS to mark the book received. It is against club rules to not mark a book received as such.

Then, check PBS's rules on what needs to be included with a book. Look for "accompanying non-media' in the Help Center because that looks like what is being discussed here. If this book had non-media materials originally with it and they arerequired to use the book, then you should not have posted the book without them and you would need to return the credit. But, if it had non-media materials with it and those materials are not required to use the book, then the receiver should not be expecting to receive them with a used book and you do not need to return the credit. If the kit was media (VCR tape, printed material, CD) then it would have been required to be included to be posted.

"Required" to use the book means that the book cannot be used without it. An example is a book that has been posted on PBS that originally came with color coded measuring spoons for a child to learn to cook. The book gave measurements along with the color coding. Because one could use the cookbook without the colored spoons by looking at the measurements, it was postable without the color coded ones even though the kids couldn't use the color coding system. So if the supplies from the accompanying "kit" for this book could be gotten from somewhere other than the kit, then I don't think the kit needs to be included to be postable.

Date Posted: 7/8/2013 5:34 PM ET
Member Since: 12/11/2008
Posts: 42
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Sounds like it was postable / fine to me.  Let the person know that it needs to be marked as received somehow - PMing a person without marking it received does not comply with the rules.  Then, check to see what she thinks was REQUIRED to read the book.  If she's complaining about the non-media stuff not being included, copy and past the appropriate rule indicating that it does not need to be included.