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I requested a wishlist book on August 1,2015 from another member. I received the book in the mail on August 5,2015. I noticed when I received the book that the spine on the front inside cover was exposed and pulling away from the book. I marked the book as RWAP damaged by sender as the envelope was in perfect shape with no damage. here is the communication between me and the sender. Molly: hi ***** Hi Molly!
I am also glad to show you pictures of the damage I have mentioned in case you want proof of it. like I said I don't know what since it looks like the spine came apart from the inner edge of the book. here is a link to the pictures of the book.
I also sent her a pm letting her know what PBS rules about situations like this. here are the PBS rules in regard to a matter like this.
sender's response
Molly: ***** highlight the link and copy then paste it into your browser and it should let you view the pictures.
the last communication I had with this member was on August 9,2015. I have never gotten my credit back for this damaged book. I am just wondering how long do I have to keep this damaged book? I mean do I have to keep this damaged book in the hopes that this member with someday response to me or can I get rid of it? any advice in this matter is appreciated as I have way too many books that are in awesome/very good shape and very little extra space for books that can't be reposted.
Last Edited on: 9/2/15 10:38 AM ET - Total times edited: 1 |
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Just tell her that if she doesn't return the credit by 9/?/2015, that you'll just mark the transaction as unresolved and you'll toss the book. If she wants the book back, then she'll have to send you another credit. |
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thanks for the great advice. |
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well I heard back from this member this morning she was finally able to view the pictures through the link and she is claiming that the book was in perfect condition when she sent it out. from the pictures it is obvious to me who took said pictures 5 min after taking the book out of the package that the book's spine was damaged before being mailed. the member has refused to refund my credit for this damaged book and is blaming the post office for the damage to the book spine. so I guess I am out a credit and the request is being marked unresolved. |
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That's a shame, sorry you didn't get your credit back. I hate when that happens. |
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Sorry this happened to you. You did the best thing by marking it unresolved.
I just sent you a credit. No need to repay. Enjoy. Last Edited on: 9/8/15 7:57 PM ET - Total times edited: 1 |
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well I heard back from this member this morning she was finally able to view the pictures through the link and she is claiming that the book was in perfect condition when she sent it out. It is possible that mailing can cause spine damage, especially in cases where hardcover books are loosely wrapped. All it would take is a book being tossed in a mailing bin, or dumped on a mailing belt, and the package landing on it's edge such that the spine twists sharply. I've had old book spines crack in half in my hand as I was checking the book before emailing. If a spine is brittle, it could easily pass a "pre-mailing" inspection but break during rough mail handling. I don't know about your book specifically, but it's not impossible for that to happen. |
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