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Topic: need help fast LOL

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Subject: need help fast LOL
Date Posted: 4/3/2010 10:54 AM ET
Member Since: 10/28/2008
Posts: 3,529
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I had a book on my wish list. It was just offered to me but the problem is it was offered twice both by the same person.  I only had it on my list once.  anyone know how that can happen????

Date Posted: 4/3/2010 11:06 AM ET
Member Since: 10/13/2007
Posts: 928
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That is too weird!  Accept one and let the other time out?  What are you going to do?

Date Posted: 4/3/2010 11:09 AM ET
Member Since: 10/28/2008
Posts: 3,529
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If I let one time out won't it go against my account???  Someone said once that if you refuse books they will put your account on hold.

Date Posted: 4/3/2010 11:12 AM ET
Member Since: 1/17/2009
Posts: 9,916
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I don't think anything will happen to your account. PBS is loking for patterns of abuse, not single transactions that you cancel or can't mail.

If you don't respond to offers and let them time out, they may suspend your account for being inactive. But, even when that happens, it is more to be considerateof other members who might be unknowingly offering you books, rather than a punishment for you.



Last Edited on: 4/3/10 11:14 AM ET - Total times edited: 1
Date Posted: 4/3/2010 11:15 AM ET
Member Since: 10/28/2008
Posts: 3,529
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thanks to both of you

Date Posted: 4/3/2010 11:46 AM ET
Member Since: 2/5/2007
Posts: 30,800
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They are NOT going to put your account on hold for refusing one book or letting it time out.

  IMO people get a bit paranoid about "black marks" on their account.   My understanding is they look at patterns of misuse of the site.   If you are not marking books mailed or letting books time out for a period of time, they might "suspend" your account while they talk to you to find out why.

  I have found TPTB to be very understanding about the fact that sometimes life gets in the way of our trading.  

Date Posted: 4/3/2010 11:53 AM ET
Member Since: 8/23/2007
Posts: 26,510
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It's usually only accounts where no one has logged in during the timeframe of the time outs.  They can tell that you've logged in and could even see that you posted on the forums during that time.  And you actually declining or cancellling a request yourself wouldn't get your account closed.  They look for accounts that have had more than one transaction go without acknowledgement and no log ins to the site.

I've had this glitch happen before but on the opposite end: I've posted a WL book and had it post twice.  It's been a long time though.

People have been reporting various glitches lately which makes me wonder what new change they are working on now.

Date Posted: 4/3/2010 12:13 PM ET
Member Since: 8/16/2007
Posts: 15,201
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You need to accept them both and have the sender cancel one. If you let one time out or cancel it, it will move on to the next person in line and the sender will end up with 2 different people offered the same book.

Cathy A. (Cathy) - ,
Date Posted: 4/3/2010 1:20 PM ET
Member Since: 12/27/2005
Posts: 4,142
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Melanie's solution is the best one to make sure you get the book. If the sender ends up with two different requests from two different people, she may cancel yours. At least if both requests are from you, it won't matter which one she cancels. Therefore, it's best to make sure both requests come from you.

Of course, if you only have one credit, then you can't accept both offers and you might want to send a feedback message and ask the PBS Team to cancel the second one. If you do have a spare credit, then you and the sender can solve this between you and I wouldn't bother the team.

Date Posted: 4/3/2010 2:28 PM ET
Member Since: 12/28/2006
Posts: 14,177
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I was in favor of letting one time out, it certainly won't harm your account standing...BUT Melanie has a good point, and probably the best advice.

Date Posted: 4/3/2010 4:15 PM ET
Member Since: 8/16/2007
Posts: 15,201
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This is the response The Team usually sends out on this issue.The section I removed is where they usually say if they have cancelled one of the transactions for you or not.

This can sometimes happen if the sender hits refresh in her browser while the book is being posted. [     ], the best thing to do in this situation is to accept both offers and have the sender cancel one of them. This will remove the extra copy of the book from the system, leaving your request for the one copy that she has.

If you decline one of the offers, then it will be passed along to the next member on the wish list and the sender will end up with two requests from two different members. She will still have to decline one of the requests, but she may end up declining yours instead of the one from the member who was previously second in line.

 

Date Posted: 4/3/2010 4:49 PM ET
Member Since: 5/15/2005
Posts: 1,328
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I was on the other end of a similar situation recently, where a wishlist book I added was requested twice by the same member. I was also told I must have hit refresh when I listed the book. I didn't argue but the refresh button on my browser is in an out of the way spot on my toolbar. I'm pretty sure I didn't hit it by mistake. If this is becoming prevalent, maybe the site has a glitch that they may not know about.