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Topic: Help no longer needed, issue resolved

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Subject: Help no longer needed, issue resolved
Date Posted: 12/2/2008 5:14 PM ET
Member Since: 7/1/2006
Posts: 349
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Ok here's a question on a what if situation.... what should I do....

Say I mailed a book to someone who is just a couple hundred miles from me in the same state, where it usually takes 2 or 3 days at the most for mail to get there from my neck of the wood, even media mail... then say it's been little over a week since book was mailed and hadn't been marked received yet so you contact the requestor and 3 or 4 days later you still haven't heard back from the requestor. What should you do next? Should you send another PM to the person at the risk of them then thinking that you are being rude and obnoxious by sending 2 PM's, do you just wait until they decide to finally mark it received or what? I know they should have gotten the book by now unless it was lost but what gets to me is that the person doesn't reply to my PM even days later. I don't want to send another one asking if they've received it yet and then the person get upset with me for sending another asking but I also don't want to contact PBS yet and sound like I'm rude or impatient. I just want to know if I should try contacting the member again, just keep waiting out what. What happens if the person receives the book but never marks it as received? Do I ever get my credit for it or am I just out of a book, the postage I paid and a credit or what? I know that some don't have computer access daily but I would think they would have replied since it's been like 3 or 4 days sent PM was sent...

Thanks for any advice, Melissa



Last Edited on: 12/3/08 11:07 AM ET - Total times edited: 2
Date Posted: 12/2/2008 5:24 PM ET
Member Since: 8/16/2007
Posts: 15,185
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Have patience. It sounds like you haven't even made it half way through the allowed time. I would be extremely annoyed if I started getting PMs a week after someone sent a book. Annoyed enough that I probably wouldn't respond because I would just get snippy if I did.  The USPS leaves MM for last so during this time when the trucks are often full, things will move slower. I also think they lose more stuff at this time of year.  Even if the book is there, they could be gone because of T-day or out of school on a short break etc.

If the book is never marked rec'd and the account hasn't been logged into recently, the system will record it as received and you will get your credit. If they are active, then you will need to contact them after the lost date to find out if they did get the book.

Date Posted: 12/2/2008 5:27 PM ET
Member Since: 7/1/2006
Posts: 349
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Thanks for the advice Melanie, I appreicate it very much. Think I'll just wait a while longer, maybe they are just out of town or something and will get to it soon.

Again, thanks for the help

Melissa

Date Posted: 12/2/2008 5:28 PM ET
Member Since: 1/15/2008
Posts: 1,748
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I second Melanie.

Date Posted: 12/2/2008 5:41 PM ET
Member Since: 8/10/2005
Posts: 4,597
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Yep, I would just wait. There is no rhyme or reason to the way the mail works sometimes. I've sent books a hundred miles away that took almost a month at the same time as another going all the way across country got there in 2 days.

Cheryl

Date Posted: 12/2/2008 5:44 PM ET
Member Since: 7/1/2006
Posts: 349
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Thanks everyone, I really do appreciate it. I just wasn't sure what I should do or how long I should wait so that's why I came here to ask what you all thought. We sure got a good bunch of people here on the site and I'm grateful for the help.

Thanks, Melissa

Date Posted: 12/3/2008 8:08 AM ET
Member Since: 6/23/2007
Posts: 6,025
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Someone a while back (can't remember who) had a book that took a detour several hundred miles to Puerto Rico before it ended up at her house, so just because someone lives nearby doesn't mean the book's going to get there faster every time, LOL! Plus, with the holiday postal rush, media mail can take even longer because it's low-priority, which means that if the truck is full of First Class and Priority boxes, the Media Mail gets left for another day.

Date Posted: 12/3/2008 8:26 AM ET
Member Since: 9/24/2007
Posts: 453
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Just in case you don't know- when it get's close to the "time-out" for a book going lost the PBS starts e-mailing alerts to the receiver reminding them to mark the book received if they've gotten it.  If it gets down to those last couple of days then that's a good time to send a polite inquiring PM to the receiver saying something like "hey- I noticed we've got a book about to go lost.  I sent it one xx/xx, by chance have you received it?" or something like that.  Happy trading!

Sara

Date Posted: 12/3/2008 9:05 AM ET
Member Since: 5/10/2007
Posts: 5,526
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definitely another vote for just wait...I mailed 2 books the same day, one to my own state just several hundred miles and another to a different state.  The out of state one was received but the in state one not yet.  So I am patiently waiting and am hoping it didn't take a detour!

Date Posted: 12/3/2008 9:22 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I think I would be really annoyed to be getting PMs from someone about a book just a few days after it was mailed. Even if they lived really close.   I had a book take close to a month to go from MD to CT-which is only about a days drive.  I had used the PBS DC and noted that they sent it to Illinois first.  Illinois is not between MD and CT.  Let the system do it's thing. If you are really that concerned about credits then use the PBS DC. Although I think it's a waste of money after awhile because the cost of using DC on every book would be alot more than the cost of the occassional lost book.  I only used it because it was for a game. 

This past weekend was a Holiday weekend and they may be out of town still.  Maybe they are sick and getting online to mark a book received is low priority. 

Some people only come on to PBS if they have an email telling them there's a book request or a WL offer.  They figure the PM can wait.  Also like someone else pointed out: if they haven't logged into their account for awhile, the system will automatically mark the book received if the account looks inactive. 

ETA: the day I mailed the book to CT I also mailed a book to Cypress for another trading site.  The book to Cyrpess was received 2 wks before the book to CT. 



Last Edited on: 12/3/08 9:23 AM ET - Total times edited: 1
Date Posted: 12/3/2008 9:32 AM ET
Member Since: 7/1/2006
Posts: 349
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I do appreciat all the advice and help from all of you very much. Just to clear  up one thing though, it hasn't been just a few days after mailing the book. It's been like 2 wks. I waited a few days after it had been a week before I PMed and now it's been 5 days since I PMed with no response from the person. I know it still doesn't mean the book has made it there even though it's been 2wks, I just wanted everyone to realize that it's not been just a few days or so. And in my PM to her I was very polite, as a matter of fact I just said that I hope you she had a wonderful Thanksgiving and was thinking that the book should be getting close to her by then and that I hoped it was to her liking when she did get it. So I mean it's not like I actually was like, hey have you gotten the book yet...I was very polite and everything. My main reason for doing that was because I sent a book to another state and couple wks or so later finally asked if they'd gotten the book yet and they were like, oh yeah I got it 2 days ago and just forgot to come in and mark it. I'm not trying to be mean, rude or anything else. Just wanted to let everyone know that I do appreciate the advice, that I'm not sending out PM's to people just few days after books are mailed and all that. I know that mail takes time especially through the Holiday season. Now I'm thinking that people may not want to order from me after reading all this cause they may think, oh my gosh she is impaitent and rude. That's not the case, this person and the one I PMed before that had gotten it 2 days before are the only ones I've PMed and asked. I've sent several books and have never asked any of the others if they've gotten there yet.

 

 

Cathy A. (Cathy) - ,
Date Posted: 12/3/2008 10:55 AM ET
Member Since: 12/27/2005
Posts: 4,117
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You can't close a topic on a public message board where you're not the moderator, even if you're the one who started it. There's no ownership of threads, so you don't get to say who participates or when the conversation is over. You can simply stop reading it if you're no longer interested in it.

Date Posted: 12/3/2008 11:07 AM ET
Member Since: 4/25/2007
Posts: 11,439
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The system works.  I don't even PM someone about a book until it's gone lost in the mail and that's only because the help center suggests you do so then.  I don't even pay attention to how close people are to where I am.  The mail will take as long as it takes, especially this time of year.  I just trust that things will get to where they're going.

Date Posted: 12/3/2008 11:07 AM ET
Member Since: 7/1/2006
Posts: 349
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I'm sorry if I created confussion with that, I just meant issue resolved no longer needing help or anything. I suppose maybe I should have just said help no longer needed, issue resolved or something. So I will change it to say that instead. I didn't mean to upset or confuse anyone. I know that people can still read and reply to the post, just meant issue was resolved so it wasn't really needed anymore.

Sorry to everyone, Melissa



Last Edited on: 12/3/08 11:09 AM ET - Total times edited: 1