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Topic: help for a newbie with question

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Subject: help for a newbie with question
Date Posted: 11/7/2007 9:49 AM ET
Member Since: 10/27/2007
Posts: 76
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I had a book request cancelled AFTER I printed out the wrapper, with postage and delivery confirmation!! Now I am out the money I spent to mail these items. :(  Is there anything I can do?  Luckily, I checked the site this am before stopping at the PO to mail the book and saw it had been cancelled.  help!

Date Posted: 11/7/2007 9:58 AM ET
Member Since: 5/27/2006
Posts: 11,985
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Welcome to PBS Deb.

A request can not be cancelled from the receiver after the label has been printed. What was the mail by date you had selected to mail the books?  Is it possible that time had passed?

Date Posted: 11/7/2007 9:58 AM ET
Member Since: 5/29/2007
Posts: 13,347
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Hmmm, I didn't know an order could be cancelled once the wrapper was printed.  Did you check the details on the times you printed and the time they cancelled?

Date Posted: 11/7/2007 10:25 AM ET
Member Since: 8/23/2007
Posts: 26,510
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According to PBS rules an order cannot be canceled once the address has been printed.  Are you sure you didn't miss the mail by deadline? This would cause the system to cancel the request and pass it on to the next in the FIFO line. Did the person actually cancel the request or did they PM you asking you to cancel?  If they just PM's you, I'd say sorry but I already printed out and paid for the postage.  If you didn't miss the mail by deadline and the transaction was actually canceled then you need to contact R&R and let them know what happened. 

Who Can Cancel a Request and When:
  • The REQUESTOR can cancel a request up until the time the wrapper is printed by the sender.
    • In fact, there is approximately 1 hour's delay between the time a book is first ordered and the time that the request is submitted to the sender.
    • This allows for "buyer's remorse," so that the requestor can easily cancel if she changes her mind, without the sender ever knowing about the request.
    • If the requestor sends a Personal Message to the sender by clicking on the request, however, that 1-hr delay will be eliminated, and the book request will be submitted immediately at the time the PM is sent.
Date Posted: 11/7/2007 10:29 AM ET
Member Since: 10/27/2007
Posts: 76
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I think this was my fault then...

After posting the book, I noticed a small mark on several of the pages and pmed the requester to be sure they still wanted the book because of this.  I had marked the book to be mailed within 2 days. I did not hear back from the pm before the 'mail by date' so I cancelled the order.  I had already printed the label, etc. at this time.

I then rec'd a pm from the person stating they would still like the book.  I reposted the book and the person requested it again.  I did NOT reprint a label, I used the original, so they were able to cancel without a problem, I guess.  Oh well, live and learn.

Date Posted: 11/7/2007 10:39 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I always choose "Will Mail Later" even though most of the time I mail the next day.  You never know what's going to happen and it's nice to have the 7 days to mark the book mailed (the 5 it gives you plus the 2days to mark it mailed). 

Date Posted: 11/7/2007 10:41 AM ET
Member Since: 10/27/2007
Posts: 76
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thanks for the suggestion

Date Posted: 11/7/2007 10:42 AM ET
Member Since: 10/27/2007
Posts: 76
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I also pmed the person to see what the heck is going on.  Is there a way for me to make a note to myself, somewhere here, that this happened with this member?

Date Posted: 11/7/2007 12:38 PM ET
Member Since: 8/23/2007
Posts: 26,510
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You can put the person on your buddy list. Some people use that for people they don't want to transact with again. Although you can't see who makes the request unil you accept it.

Date Posted: 11/7/2007 1:10 PM ET
Member Since: 11/14/2005
Posts: 6,421
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Actually, you might want to check with the requestor, it sounds possible that the system cancelled the order when the deadline passed, and if so, they may have a 2nd order sitting on their account from the system passing the order on. You should check with them otherwise they are going to end up with two copies, and you are going to be out a credit. If the forwarded request has not been printed, they may be able to cancel it yet.

Date Posted: 11/7/2007 2:01 PM ET
Member Since: 10/27/2007
Posts: 76
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The second request, when I posted it, was what was cancelled.