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Topic: Need Help - One book of 3 lost

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Subject: Need Help - One book of 3 lost
Date Posted: 3/20/2008 11:16 AM ET
Member Since: 12/27/2006
Posts: 12
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Hello -

This is a new problem to me. I requested 3 books from one member. They were sent in one package with DC.

I received the package yesterday, but there were only 2 books in it. The envelope did have a tear, and the whole thing was inside a sealed plastic bag, but no post office note attached. I didn't even realize that all three were coming from one member until she PM'd me about the one I didn't mark as received.

From my tracking page, it looks like the one that was recorded as having delivery confirmation is the one that was lost.

The post office shows the package as delivered (which it was, minus one book).

I have marked the 2 books received, but how do we resolve the missing book? The othe member already has their credit, since DC was used. I have 'paid' my credit when I ordered.

If I wait until it times out, how will the discrepancy of the DC delivered note be sorted out?

Any help appreciated.




Date Posted: 3/20/2008 11:25 AM ET
Member Since: 1/22/2007
Posts: 1,101
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Since the other member used DC they already got their credit for the lost book. You will get your credit back when the book officially goes lost. 

What you should do if a book you requested is declared Lost in the Mail:

  • Contact the sender, to find out if Mailing was delayed for some reason.
    • you can do this from your Transaction Archive, using the PM button on this Lost transaction in that list.
  • If the mailing was not delayed, the sender should call 800-ASK-USPS or go to http://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx (the Postal Inspection Service's website) and input the information online there . This will help USPS try to recover the book if it truly has been lost in the mail.
  • Don't re-request the book for at least 2 weeks, unless you are willing to run the risk of getting two copies (and paying a credit for both).
Date Posted: 3/20/2008 12:15 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I would contact the USPO. I think there is a form you can fill out.  Since the book had DC they might be able to locate the book that fell out. 

Date Posted: 3/20/2008 12:18 PM ET
Member Since: 8/26/2006
Posts: 9,354
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Yes, the sender should contact USPS, using the link or phone number Michelle posted above.  I hope it is located!  I get sad thinking about lost books in a bin somewhere.

Cathy A. (Cathy) - ,
Date Posted: 3/20/2008 1:18 PM ET
Member Since: 12/27/2005
Posts: 4,150
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The applicable help doc is: I received an empty wrapper--no book inside!

If this is a book you requested, you should not mark the book received, since you did not get the book.  You should contact the sender to let him or her know what happened.  

  • The sender should call 800-ASK-USPS or go to http://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx  and input the information online there. This will help USPS try to recover the book.

    • The form is titled "mail Theft"; this does not mean that you can use it only if you think the book was stolen.  "Received without contents" is an option on the page.
    • The choice to make under "Class" on the form if Media Mail was used is "Parcel Post".
  • If you think that the Wrapping method may have contributed to the loss of the book, please do give (gentle) feedback to the sender; you can refer to All Help documents about bookwrapping if you like. 

  • If you have marked the book received by mistake (or if the system marked the book received for you while you were absent from PBS), you can also discuss this with the sender, who got credit when that happened. See How do I contact another member? for instructions on how to contact a sender from the transaction in your Transaction Archive.

If you have not marked the book received yet, do not do so.  You will continue to get the usual auto-emails from PBS asking if the book has arrived; open and read them, and follow any instructions within. 

If the book hasn't arrived by the 26th day after it was marked mailed, then PBS will declare it lost in the Mail and you will get your credit back.  If the book does arrive after that, you should mark it received from your Transaction Archive.  

Date Posted: 3/20/2008 3:16 PM ET
Member Since: 12/27/2006
Posts: 12
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thanks everybody for your responses- what I am not understanding is how this wil work with DC.

The DC notes show that the book has been delivered, since the missing book is the one that had the DC/label attached to it.

Can I still wait until it times out and mark it as not received, even though the delivery confirmation says that it was delivered?

Since DC was used, and it went lost, I want the sender to still get the credit - she did everything right. But I would like my credit back too so I can order again. Does the sender have to give my credit back or does the system?


Cathy A. (Cathy) - ,
Date Posted: 3/20/2008 4:20 PM ET
Member Since: 12/27/2005
Posts: 4,150
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Since the book has DC and the DC was scanned, then the sender got her credit. You don't need to worry about that. If she had not used DC, then she would not get a credit and she would not be entitled to one, even though she did everything right.

There is nothing more for you to do at this time. You should just wait. Your book will be marked lost eventually and you will get your credit back then. The credit will be given to you by the system.

If the sender is willing to follow the instructions in the Help Center, then she can contact USPS and start a search for the book. She can also contact R&R and ask them to refund your credit sooner. She has to do this though, not you.