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This is a new problem to me. I requested 3 books from one member. They were sent in one package with DC.
I received the package yesterday, but there were only 2 books in it. The envelope did have a tear, and the whole thing was inside a sealed plastic bag, but no post office note attached. I didn't even realize that all three were coming from one member until she PM'd me about the one I didn't mark as received.
From my tracking page, it looks like the one that was recorded as having delivery confirmation is the one that was lost.
The post office shows the package as delivered (which it was, minus one book).
I have marked the 2 books received, but how do we resolve the missing book? The othe member already has their credit, since DC was used. I have 'paid' my credit when I ordered.
If I wait until it times out, how will the discrepancy of the DC delivered note be sorted out?
Any help appreciated.
Since the other member used DC they already got their credit for the lost book. You will get your credit back when the book officially goes lost.
What you should do if a book you requested is declared Lost in the Mail:
The applicable help doc is: I received an empty wrapper--no book inside!
If this is a book you requested, you should not mark the book received, since you did not get the book. You should contact the sender to let him or her know what happened.
If you have not marked the book received yet, do not do so. You will continue to get the usual auto-emails from PBS asking if the book has arrived; open and read them, and follow any instructions within.
If the book hasn't arrived by the 26th day after it was marked mailed, then PBS will declare it lost in the Mail and you will get your credit back. If the book does arrive after that, you should mark it received from your Transaction Archive.
thanks everybody for your responses- what I am not understanding is how this wil work with DC.
The DC notes show that the book has been delivered, since the missing book is the one that had the DC/label attached to it.
Can I still wait until it times out and mark it as not received, even though the delivery confirmation says that it was delivered?
Since DC was used, and it went lost, I want the sender to still get the credit - she did everything right. But I would like my credit back too so I can order again. Does the sender have to give my credit back or does the system?
Since the book has DC and the DC was scanned, then the sender got her credit. You don't need to worry about that. If she had not used DC, then she would not get a credit and she would not be entitled to one, even though she did everything right.
There is nothing more for you to do at this time. You should just wait. Your book will be marked lost eventually and you will get your credit back then. The credit will be given to you by the system.
If the sender is willing to follow the instructions in the Help Center, then she can contact USPS and start a search for the book. She can also contact R&R and ask them to refund your credit sooner. She has to do this though, not you.