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Topic: Help with RWAP

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Subject: Help with RWAP
Date Posted: 1/18/2009 9:24 PM ET
Member Since: 12/2/2008
Posts: 1
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One of my books was marked RWAP.  I admit that it was my mistake because I was not aware that you had to PM a person to check if writing or highlighting was okay in a textbook.  But this lady was rather rude.  Anyway, I gave her back her credit and said that she should put it in her requirements if she is that strict about it.  She marked our transaction as unresolved.  Is this fair?  Can anything be done?  I don't want this to go on my record because I gave her what she wanted!  Her credit even though I didn't entirely agree!  Thanks!

Date Posted: 1/18/2009 9:35 PM ET
Member Since: 2/28/2007
Posts: 2,164
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Well, the thing is, it IS in the posting guidelines that you have to PM her if your textbook has highlighting...which I know, you know this now.  You did the right thing by returning her credit, it's exactly what you should have done.  She doesn't have to put this in her requestor conditions, it is a site rule, not a rule that is particular to her (which is really what requestor conditions are designed for). 

Don't worry too much about your "record" here - PBS looks at repeat offenders, not first timers!  You are new and learning the rules.  Just make sure you read over the posting guidelines thoroughly and that the rest of your books meet the guidelines and you shouldn't have any more problems.

Date Posted: 1/18/2009 9:47 PM ET
Member Since: 9/24/2007
Posts: 453
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Hi Jennifer,

Take some time and read over those posting guidelines really carefully so you don't get bit in the behind again.  The thing is, if I had read a response from you suggesting that I need to put it in my requester conditions frankly I would have been pretty ticked since it's part of the posting conditions in the first place!  Sounds like you don't mean it that way, but I bet that's how it came across.

You're not going to get in trouble for the occasional issue- just habitual offenders.  My guess is that this incident has gotten your attention (as intended) and you'll be more careful in the future and be a great trader.  No big stress! 

Happy trading!

Date Posted: 1/18/2009 9:55 PM ET
Member Since: 4/25/2007
Posts: 11,439
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If PBS looks into the transaction, they can see that you returned her credit even though she marked it unresolved.  We all make mistakes, now you know and won't make that one again.  We've all made mistakes and PBS isn't going to kick you out for just one.

Date Posted: 1/19/2009 5:13 AM ET
Member Since: 10/19/2006
Posts: 136
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She marked our transaction as unresolved. I gave her what she wanted!  Her credit even though I didn't entirely agree!

I think what Jennifer is asking is how to have this transaction marked as resolved. You can't if the other member refuses to do so.

I had a similar situation a while back. A member marked one of my books RWAP, along with a very nasty PM. This was my first, and only, RWAP and I was so rattled I immediately sent her the credit back even though I didn't agree about the book condition. She never marked the transaction resolved and after awhile I PM'd her about it. Her second PM was even nastier than the first (so much so that I reported her!) and to this date she still won't mark it resolved, even though she got the book and the credit!

Date Posted: 1/19/2009 9:33 AM ET
Member Since: 9/24/2007
Posts: 453
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To clarify what I meant, I think they marked it unresolved because after being advised that it's part of the posting guidelines you still told them that they needed to put it in their RCs, and you indicate in your post that you still don't agree with them. 

What's to disagree with?  You made a mistake.  Period.

From the other member's perspective, you're still not acknowledging the mistake/rules, even though you did return the credit.  I probably would have marked it resolved, but there's a reasonable school of thought that would say that your account still deserves a bit of a red flag on it since there's a risk this is  the begininng of a pattern of not following the rules and mark it unresolved.

I'm sure you're going to be a great trader from here on out, but you wouldn't believe some of the stunts people pull sometimes so members are sensitive to senders who come across like they don't think the rules apply to them.  Not saying that was your intent- just saying a reasonable person might think that from what you've written.

Just familiarize yourself with the rules and you're going to have years of smooth trading!

Date Posted: 1/19/2009 10:08 AM ET
Member Since: 11/22/2008
Posts: 836
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Jennifer,

Thanks for asking your question and thank you to those who responded.  The conversation cued me in that I was supposed to have marked the one problem I've had as resolved.  Just went to my transaction registry and saw how to do that.  I feel badly that I didn't do it sooner since my credit was returned immediately.  Now I know.   

Date Posted: 1/19/2009 10:30 AM ET
Member Since: 12/23/2005
Posts: 3,001
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I think by sending the credit, the situation was resolved....no matter what kinds of words were exchanged.  Unresolved does NOT mean that 2 people can't agree.  It would annoy me to have my record marked that way and I would contact TPTB about it.

Date Posted: 1/20/2009 8:37 AM ET
Member Since: 8/25/2007
Posts: 13,134
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I disagree with the majority here.  Since the OP returned the credit---regardless of the receiver's opinion and the fact that the sender was in the wrong to make the RC suggestion and by not having read posting rules closely enough--IMO the transaction should be marked as "resolved". 

Date Posted: 1/20/2009 2:08 PM ET
Member Since: 6/20/2007
Posts: 4,974
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I had this exact situation happen to me, but with a regular PB (Signet Classic).  It came with all sorts of underlining.  When I marked it RWP and asked for my credit back, the sender told me I should have had RCs.  Not true.  I politely sent him the section of the HC where it stated that a PM was required prior to sending underlined textbooks.  I didn't consider this book a textbook, but a PM prior to shipping would have clarified the book condition regardless.  He sent my credt back, and I marked the problem as resolved.  I can't imagine what else I could have expected him to do to resolve the problem...so I think the receiver should mark this swap as resolved.  But Jennifer, don't worry if they don't.   One bad swap means you made a mistake, and that's all it means.  It's only a history of repeated bad swaps that becomes a problem.

Date Posted: 1/20/2009 2:31 PM ET
Member Since: 8/26/2006
Posts: 9,321
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And once a RWP  "unresolved" it can't be "unmarked."  So she couldn't change it now even if she wanted to.  But no worries, as Sarah said, if the Admin Team looked into this, they would see right away that the credit was indeed returned.