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Topic: Need help! RWAP

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Subject: Need help! RWAP
Date Posted: 8/11/2011 9:46 AM ET
Member Since: 7/4/2007
Posts: 240
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I receieved a small paperback book a couple of days ago. While flipping through it I realized that the spine is cleaved right in the middle of the book and the pages are very loose. I think after 2 more readings those pages are going to be falling out of the book if not very close to it. I marked it as RWAP and asked for my credit back.

I got a PM saying she got the book here but never read it, it has been sitting on a shelf. She refunded my credit but now wants me to send the book back to her. I am not obligated to do that right? What should I say to her?

Date Posted: 8/11/2011 9:51 AM ET
Member Since: 2/13/2007
Posts: 2,270
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You are not obligated to return the book to her, but if she wants it back, she has to give you another credit to pay for the postage. You can find the exact wording in the Help Center.

From the Help Center:

  • Remember that the requestor is not required to send a problem book back at his or her expense.   The sender of a problem book does risk losing credit, book and postage; this is the incentive not to send problem books.
    • If you want a problem book back you can provide a stamped, self-addressed envelope to the requestor by snail mail (or you can give the requestor an extra Book Credit to compensate for postage, if both of you agree on that).
    • Refund and postage compensation must be completed first - before the requestor returns the book (= it is not OK to wait to refund credit until getting a problem book back in the mail, or to expect the requestor to send the book back before getting postage compensation as described above).


Last Edited on: 8/11/11 9:55 AM ET - Total times edited: 1
Date Posted: 8/11/2011 9:54 AM ET
Member Since: 10/30/2009
Posts: 962
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You are not obligated to return it to her.  But if she offers you compensation to return it (such as an extra credit or money for postage), then you should.  I would explain to her that if she wants to offer the compensation to return it, you would be happy to.  If she does not, then you are not obligated to return it.  Thank her for returning the original credit and advise her you will be marking the transaction resolved.  She can decided if she wants to compensate you.  If she doesn't, then keep the book, read it, then donate it somewhere or offer it in the Damaged Book section.  Good luck.

Date Posted: 8/11/2011 9:54 AM ET
Member Since: 7/4/2007
Posts: 240
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That's what I thought. I tried to look it up but couldn't find it. Thank you!

 

Date Posted: 8/11/2011 11:58 AM ET
Member Since: 7/7/2007
Posts: 4,815
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You aren't obligated to return it even if she does offer you compensation -- if you accept the compensation, of course, then you must.  But sending books back is a hassle, even with the compensation, so you aren't required to do so simply because someone didn't follow the rules.

Date Posted: 8/11/2011 12:34 PM ET
Member Since: 7/4/2007
Posts: 240
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Thanks everyone! I pm'd her back and quoted the help docs. Now I'm just waiting on her response.

Subject: rwap
Date Posted: 8/12/2011 9:59 PM ET
Member Since: 8/10/2008
Posts: 87
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what does rwap mean?

Date Posted: 8/12/2011 10:54 PM ET
Member Since: 2/5/2007
Posts: 30,800
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received with a problem