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Topic: Help! Received 2 books...

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Subject: Help! Received 2 books...
Date Posted: 12/1/2007 12:59 PM ET
Member Since: 7/13/2005
Posts: 8,410
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So I requested a book and the member had printed the wrapper but didn't PM me and didn't mark it mailed on time.  So the request went on to the next member. Well the second member has the book in the mail to me now (so they took a credit for it) but yesterday I received the book from the first member!

If I go back to mark that one as book received, they'll take a second credit.

How should I remedy this??  Any suggestions would be greatly appreciated.

Date Posted: 12/1/2007 1:01 PM ET
Member Since: 1/11/2007
Posts: 1,534
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Hi Caryn,

From the Help Center:

When you receive 2 copies for a book after submitting only one request, you are not obligated to give a credit for the extra (canceled) copy.  You are obligated to mark the properly sent copy received.

  • When you mark the book received from the active transaction on your En Route to Me tab on your My Account page, Sender #2 will get credit. 
    • Sender #2's transaction is the only active transaction for the book on your account page.
    • The transaction with Sender #1 moved into your Transaction Archive when it was canceled, as a canceled transaction.
  • You are not obligated to give a second credit for a canceled copy of a book when you submitted only one request
    • You are also not obligated to send the book back (although this is a nice thing to do if the sender is a new member).
    • You are obligated to mark the book received that is on your En Route to Me tab on My Account.
  • If you do wish to give credit to Sender #1, you can mark that copy of the book received from the canceled transaction:
    • Go to  your Transaction Archive:
      • place your cursor over My Account in the toolbar at the top of the site
      • Click Transaction Archive in the menu that drops down
      • you can also click the link 'Transaction Archive" from the My Account page
    • Scroll down to see the canceled transaction for this book.
      • Check the sender name and Details to be sure it is the correct transaction
      • There are sometimes several canceled transactions for one title
    • Click on the transaction
    • The usual Book Received screens will come up from there.
  • Again,  you do not have to mark the canceled copy received.
    • If you like, you may Post the extra copy of the book into the system for others to request.
Date Posted: 12/1/2007 1:11 PM ET
Member Since: 7/13/2005
Posts: 8,410
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Thanks Marsha.  I just won't mark it received and will post the second one on my bookshelf when it arrives!

Date Posted: 12/1/2007 6:05 PM ET
Member Since: 6/22/2007
Posts: 235
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I know it's not in the rules, but I had this happen. I received two copies of the book, wishlisted at that, and I figured since it was a highly demanded book I could give both senders a credit and then in turn post the book to get my credit back. I think that not giving the original sender their credit and then posting the book seems like you're getting something for nothing.

Date Posted: 12/1/2007 6:51 PM ET
Member Since: 5/10/2007
Posts: 5,526
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Angela, that may be true BUT the sender didn't mark that they sent the book, so is that really the receiver's fault?  Maybe something happened but there is the PM button and they printed out the wrapper so they could find her.

Now if they are a new member and you feel like being generous, you can give them a credit, but as shown above you do not have to do that.


Last Edited on: 12/1/07 6:52 PM ET - Total times edited: 1
Date Posted: 12/1/2007 7:06 PM ET
Member Since: 12/21/2005
Posts: 1,012
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I can understand both perspectives, having forgotten to mark a book as mailed before leaving for an out-of-town trip.  I know it was my responsibility to mark it received, but it sure was disappointing to lose that credit since I'd sent the book.  It was a painful way to learn the lesson ;p