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Topic: help- i think i owe someone a credit

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Subject: help- i think i owe someone a credit
Date Posted: 9/16/2008 9:34 AM ET
Member Since: 8/27/2008
Posts: 687
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ok- this is going to sound vague at times but here goes

i requested a book from someone- after over a week of no response i cancelled and placed a request from someone else. well some time later two copies of the same book show up. what do i do?

there is no way i would have ordered this book two times- if i had known the member i had originally placed the order with had acted upon it i would not have cancelled the order in the first place

the member i originally ordered from has not contacted me to ask for credit back

i have not contacted them- i feel like i do owe them a credit but i also feel like i dont

there is no way i wanted 2 copies of this book- there is no way i wanted to spend 2 credits for basically one book- i also did not intend to short them

what do ya'll think i should do?

part of me wants to contact them

part of me says you didnt do what you were supposed to do the way you were supposed to do it so the mistake is not mine and basically the panalty should not be mine

help!!!!

thanks all, molly

 

Matt C. (mattc) - ,
Date Posted: 9/16/2008 9:49 AM ET
Member Since: 8/13/2008
Posts: 3,849
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That seems odd...the rules are clear that if someone doesn't mark a book mailed, you don't owe them a credit if it shows up.  On the other hand, I didn't think you could actually cancel the transaction after they'd clicked to get your address.  I'd be interested if someone else can make more sense of it. 

Date Posted: 9/16/2008 10:03 AM ET
Member Since: 5/10/2007
Posts: 5,526
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What shows up in your Transaction Archive?  did you compare the names to what is in your TA? 

as Matt said, there is no way you could have cancelled once they clicked on the Print Wrapper button so I'm not sure how they could have mailed it to you without that info.

Date Posted: 9/16/2008 10:05 AM ET
Member Since: 8/9/2007
Posts: 4,058
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It sounds like they mailed it and didn't mark it mailed, but I'm puzzled too by the fact that you were able to cancel this after a week, if she's already accepted the request and printed the label.  Maybe there was a glitch in there helping it along?  That would seem like a heck of a coincidence.  If you look at this request in your transaction record, Molly, does the "Was Book Received?" tab show up next to it?

Date Posted: 9/16/2008 10:11 AM ET
Member Since: 8/27/2005
Posts: 4,134
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When the first person mailed it but didn't mark it mailed, that order was cancelled and passed along to a second member.  This second order was cancelled by Molly, although if she placed another order right away it went right back to that second person.  Molly, you are correct, you don't have to give credit to the first person, he or she should have marked the book mailed.  Sometimes people have mercy on the person who forgets (especially if they are a new member) but if you are short on credits, you are not required to.

Date Posted: 9/16/2008 11:52 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I was thinking the same thing as Diane. THat she cancelled it after the system had already cancelled it for not being marked mailed.  It had already passed the request on to the next person.

You do not owe the 1st person a credit.  In fact if they want the book back, they should send you a credit to cover the postage.  Mark the 2nd book received.  Let this person learn their lesson about having to mark things mailed on time.

 

On a side note: if the 1st person was in one of the places that have recently had severe weather, evacuations and power outages-I might cut them some slack and mark both books received. I would just post one immediately since you can't have 2 copies of the same book on your shelf.