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Topic: Help Uploading Profile Image!

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Subject: Help Uploading Profile Image!
Date Posted: 3/8/2009 11:25 PM ET
Member Since: 2/20/2009
Posts: 3
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Ok, I know this is silly...   But I can not get my picutre to upload to my profile!  Here's what I am doing...  someone please look it over and help me out. I'm tired of looking at the PBS logo (not that its bad! I just need some color) .

1. Going into Settings.
2. Scrolling down to Public Profile.
3. Select "Browse" then my file name.  Specs of the image say...  7.79 KB,  70 X 69. and JPEG.  To my understanding, this should fit.
4. After I have selected my image, I click the "Update Profile Settings" button.

I go look at my profile, and there is nothing. I'm getting frustrated.  :(  Someone help?

Thank you!!


Date Posted: 3/9/2009 12:04 AM ET
Member Since: 6/15/2006
Posts: 5,751
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I would bet that your picture is too big to upload. Find the picture on your computer and right click on it. Now scroll all the way down and click on PROPERTIES and look at the following; What kind of file is it. Valid file types: gif, jpg, png
How big is the file?  Maximum filesize: 30kb
What dimentions are the picture? Maximum Dimensions: 75px x 75px

If any of these components are too large then the picture will not upload and you will have to use a photo editing program to reduce the size.

Good luck hope that this will help you a picture up soon.

Last Edited on: 3/9/09 12:05 AM ET - Total times edited: 1
Date Posted: 3/9/2009 1:12 AM ET
Member Since: 2/20/2009
Posts: 3
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Thank you!!  I'll see what I can do. :-)

Date Posted: 3/9/2009 1:17 AM ET
Member Since: 11/22/2008
Posts: 836
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I had the same problem.

I switched it to a gif file.....and it was fine.

Date Posted: 3/9/2009 1:27 AM ET
Member Since: 2/19/2008
Posts: 2,007
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The problem is the file extension.  The size and dimensions the OP listed are within the limits for the site, but if you look carefully you'll notice that the site will only accept GIF, JPG, and PNG images.  It is probably checking the file extension to see what kind of file it is, and while JPEG is a valid extension for a JPG, that extra "E" is causing the site to reject it because it's not one of the three valid extensions it will accept.  Rename the file and change the extension to JPG and I'll bet it accepts it.  Also, I don't know what kind of server the site is running on.  If it's a Windows server (unlikely) then the case of the extension won't matter (JPG and jpg being the same to Windows), but if it's a UNIX style server (Linux, etc.) then case is very important.  To a UNIX server filename.JPEG, filename.JPG and filename.jpg are all different files, but to a Windows server they are all the same file.  Since the site guidelines show the extension as being in lower case, I'd stick with a lower case extension (filename.jpg)