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Topic: Help re water-damaged book

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Subject: Help re water-damaged book
Date Posted: 6/19/2011 3:50 PM ET
Member Since: 11/28/2005
Posts: 5
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I just received a book that is clearly waterstained. I recorded the book as damaged and requested that the credit be returned. The person who sent the book replied that s/he did not want to be out both the credit and the postage and would only return the credit if I returned the book.

I know that I don't have to return the book, but can someone point me to a clear, succinct explanation of why s/he was not allowed to send the book in the first place? All I've been able to find has been buried in the middle of other explanations of what can be posted. The information is crystal clear when you try to post a book, but I don't know how to point her to that.

Thanks for any help.

Teresa H
WarEagle78
 

 

 

 

Date Posted: 6/19/2011 4:13 PM ET
Member Since: 2/20/2008
Posts: 1,658
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From the help center Book Condition Criteria for 'Swappability' at PBS

Guidelines:                                                                                                                                       

Overall Condition:

  • No damage at all from water or other liquid
  • Not soiled
  • No stains (exception for cookbooks--see below)
  • No mold
  • no highlighting, underlining or writing on text pages (exception for Textbooks/Workbooks and travel guidebooks --see below)
Date Posted: 6/19/2011 4:13 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Here's the link to the guidelines. Here.

Overall Condition:

  • No damage at all from water or other liquid
  • Not soiled
  • No stains (exception for cookbooks--see below)
  • No mold
  • no highlighting, underlining or writing on text pages (exception for Textbooks/Workbooks and travel guidebooks --see below)

 

If you're willing to return the book, tell her that you need her to return the first credit, for the book, and a second credit to pay for the postage. You are not required to return the book, and should not be out the postage for the sender's mistake. If you're not wiling to return the book, just tell her so, and that you're not requried by the site to return a damaged book.

Give her a deadline to return your credit, and let her know that you will mark the transaction, "Unresolved".

http://www.paperbackswap.com/help/help_item.php?id=590

  • Sender did NOT resolve the problem
    • this removes the "Was Problem Resolved?" button from the transaction
    • does NOT change the problem icon in the Transaction Archive
    • Adds the notation that the problem was NOT resolved to the Transaction Archive
      • this text appears on both sender 's and requestor's transaction archives
    • Adds a "double mark" against the sender in his or her account record "behind the scenes"
Subject: Thanks
Date Posted: 6/19/2011 4:48 PM ET
Member Since: 11/28/2005
Posts: 5
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Thanks Shannie and Cindy. I wrote her what I hope was a nice explanation and linked the guidelines. She was relying on readability of the book and I tried to explan that the water issue really is not about readability but about the possible presence or development of mold. Since I had nasal surgery this week it's of utmost concern to me, and my husband has sealed the book in a ziplock pending resolution of the problem.  I hope she is responsive, if not I'll just toss the book and mark the issue unresolved. Oh well, most swaps work really great but some problems are inevitable since we are all human! Thanks again for your help.

Date Posted: 6/19/2011 7:07 PM ET
Member Since: 10/24/2008
Posts: 1,376
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I had the same thing happen when I did my RWAP. Make sure they send you a other credit if they want the book returned.

Date Posted: 6/19/2011 9:20 PM ET
Member Since: 4/25/2007
Posts: 11,441
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Definitely do not return the book to the sender unless they either send you the $$ for postage to send it back or an additional credit to cover the postage.