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Topic: Help

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Subject: Help
Date Posted: 7/7/2009 8:14 AM ET
Member Since: 3/21/2007
Posts: 217
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Can someone help me?   I received "book" in mail yesterday however it was mailed in manila envelope and seam on envelope came apart.  I received  "empty" envelope in mail.   Can only image where book is.  Not sure how to mark this "Received with problem"  "Lost in Mail"---since it was wishlist book do I have to start at the back of the line again and do I have to add that ISBN copy to my wishlist again?   It was paperback book put in larger manila envelope and person tape 1 side but the other side came undone.

Please help---not sure how to handle


Date Posted: 7/7/2009 8:17 AM ET
Member Since: 12/9/2007
Posts: 9,601
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Patty, sorry that the book is lost.  Try here for info               ;



If this is a book you requested, you should not mark the book received, since you did not get the book.  You should contact the sender to let him or her know what happened.  

  • The sender should call 800-ASK-USPS or go to http://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx  and input the information online there. This will help USPS try to recover the book.

    • The form is titled "mail Theft"; this does not mean that you can use it only if you think the book was stolen.  "Received without contents" is an option on the page.
    • The choice to make under "Class" on the form if Media Mail was used is "Parcel Post".
  • If you think that the Wrapping method may have contributed to the loss of the book, please do give (gentle) feedback to the sender; you can refer to All Help documents about bookwrapping if you like. 

  • If you have marked the book received by mistake (or if the system marked the book received for you while you were absent from PBS), you can also discuss this with the sender, who got credit when that happened. See How do I contact another member? for instructions on how to contact a sender from the transaction in your Transaction Archive.

If you have not marked the book received yet, do not do so.  You will continue to get the usual auto-emails from PBS asking if the book has arrived; open and read them, and follow any instructions within. 

If the book hasn't arrived by the 26th day after it was marked mailed, then PBS will declare it lost in the Mail and you will get your credit back.  If the book does arrive after that, you should mark it received from your Transaction Archive.  

I hope this helps you out.  If not let us know.






Last Edited on: 7/7/09 8:20 AM ET - Total times edited: 1
Date Posted: 7/7/2009 8:49 AM ET
Member Since: 3/21/2007
Posts: 217
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Yes,  this info helped.  Thank you Ruth



Anissa (WVgrrl) - ,
Date Posted: 7/7/2009 9:59 AM ET
Member Since: 1/16/2009
Posts: 432
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Regarding adding the book back to your WL: Once the book goes lost the system will automatically add you back to the wish list in the original position you were in (i.e., anyone who was in front of you but on vacation hold, etc., will still be ahead of you, and everyone else will be after you). This happened to me a couple of times and was very disappointing. :-(