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I got a book today that the corner was tore open, wrapped in paper no corners were reinforced with tape. That corner looks bad but its look more worn them post office damaged. The other corner is totally ripped on the book ( this is hardback ) and the top corners show wear. Ok so post office damage or the owner. Where its torn away from the binding the paper was not ripped open on the wrapping. Thanks |
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Kay-- If the book appears to have been damaged before mailing, mark it sender damaged. If it happened in transit, mark it USPS damaged. From the Help Center document "There is a problem with a book I received!"
A book is considered Damaged by USPS if it was damaged in transit (while in the mail).
Cheers, Elizabeth |
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I got a book today that the corner was tore open, wrapped in paper no corners were reinforced with tape. That corner looks bad but its look more worn them post office damaged. The other corner is totally ripped on the book ( this is hardback ) and the top corners show wear. Ok so post office damage or the owner. Where its torn away from the binding the paper was not ripped open on the wrapping. Thanks You can only use RWAP if the book is unpostable. Are you saying that the book is now unpostable ... or that it just has some damage to it? I am not understanding if it is the dustjacket that is ripped or the cover. If it is the dustjacket that is damaged, then no matter what it looks like, the book is still postable (unless you have a RC requesting a dustjacket, in which case, the dustjacket must follow the same rules that paperback covers follow). Worn corners are postable on books. At least, there is no rule against them. If the spine is cracked or broken, then that would be unpostable. |
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There is no dust cover, it a childs large disney book. The bottom on the book the cover is torn on the spine and pulled away from the binding. |
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There is really no way for people to determine the cause of the damage over the forums. You will need to decide yourself if the damage was caused by the USPS or if you believe the damage was there before the book was ever mailed. If the damage was caused by the USPS, the only option is RWAP - damaged by USPS, even if the wrapping allowed the damage to happen. If you decide that the damage was done prior to shipment then you can mark it RWAP - damaged by sender and discuss it with the sender. In my opinion, if I cannot tell that the damage couldn't be a result of the USPS handling, it should be marked RWAP-damaged by USPS. I have gotten books that I was 99% certain the water damage was done prior to shipping, but there was the possibility that the torn package could mean the damage happened enroute so I marked in RWAP-USPS. That is just my opinion of course. If you decide to ask for your credit back I recommend focusing on the damage that makes the book unpostable and not the worn corners since those don't affect the postability of the book. |
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