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My account has been on hold for about 3 weeks, I just took it off hold and got a bunch of wish list books ordered. The problem is all the books are listed twice, but going to the same person . for instance Magic Hour by Kristin Hannah is listed twice going to the same person and others doing the same. How can I delete one of the orders??
On my wish list offers the same thing is happening each book listed twice and both books coming from the same person
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I think you need to contact the team Bertie. It sounds like there was a glitch in the system. PBS is the only one who can fix it for you. |
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Katie,
I just did so hopefully they can help
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Good choice, that's just odd. |
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Denise,
This happens alot to me LOL lucky I guess. I am still waiting to hear back from someone. I just accepted a wish list book someone offered me, and the second one is still showing. I am hoping after she says okay for the first one, the second will go away. |
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Last Edited on: 6/5/11 3:38 PM ET - Total times edited: 1 |
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This time I am both, sender and receiver. I hope it soon gets taken care of Last Edited on: 10/17/10 11:45 AM ET - Total times edited: 1 |
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I sure hope that PBS soon gets my problem fixed. I have 2 people ordering the same book. I already printed the label for the one, but not sure if I should cancel the second or not.
And also, when I checked my transaction list I noticed that I am getting a lot of red X's for the books that are being canceled. Is this going to go against my record on PBS? Last Edited on: 10/17/10 2:18 PM ET - Total times edited: 2 |
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Yes - cancel the second one! If you cancel it will remove that book from your shelf! |
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Cozette,
How should I word it when I let them know I can't ship the book?? I am getting so many red X's in my transaction list. I am afraid they might cancel me. |
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Just write "This book was double posted. I only have one copy." and then cancel away. These kinds of cancellations are not going to hurt your account. |
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This is really getting to be the pits, LOL. I am afraid to take my shelf off hold. I have to put it on hold because I can only get to the post every two weeks, and then only if the chemo has not wiped me out. I sure hope they figure out why this is happening and get it fixed |
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I'm guessing there was a server hiccup at the moment you took your account off vacation hold. When both offers are going to the same person, follow Julie's advice -- the requestor accepts both offers, and you cancel one. If the offers are going to two different people, you still accept one and cancel the other. As Cathy said, it won't affect your account at all. It's would be obvious to the Admin Team what happened. I got two requests for the same book!This happens for one of three reasons:
If this happens:
If the book is on a WIsh List and involved in a pending offer:
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