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Topic: Hmmm...what to do?

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Subject: Hmmm...what to do?
Date Posted: 7/15/2010 1:03 AM ET
Member Since: 1/31/2010
Posts: 1
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Hello!  I had a book on my wishlist that was listed as a paperback.  It arrived yesterday and it is actually a book club edition hardcover, but the same ISBN.  Do I just roll with it? Or is that something that I can ask for a credit back because I really didn't want a hardback book club edition?  If so, do you have any suggestions for the right kind of wording to PM the member?  I really dislike being confrontational, so I'm tempted to just mark it received and maybe try to repost it later.

Thanks!

Date Posted: 7/15/2010 2:24 AM ET
Member Since: 1/17/2009
Posts: 9,911
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When books are posted by ISBN, 4 items have to match (title, author, binding, and ISBN). The binding of the book that you received does not match the PBS listing, so you can RWAP the book as a "Wrong Book" and ask for your credit back.

The sender should have posted the book as a book without an ISBN (since the binding doesn't match).

Personally, I don't usually ask for my credit back for these when it happens to me, unless I am absolutely going to reorder the book in its correct binding. If I am just going to read the book and repost it, then I do that instead of asking for the credit back. But you are within the rules to ask for your credit back.

And just in case the other member wants you to do this, no, you are not obligated to send the book back to them. If they want the book back, they need to refund you 2 credits, one for your book order and one for the postage back to them. In advance of you returning the book.

I would not mention the book being a Book Club edition, as BCEs are postable and it will just confuse the issue. Your issue is the binding of the book.

As to the wording, you could try something like this:

Hi Other Member,

Thank you for sending me "title of book". However, I had to mark it "Received With a Problem - Wrong Book". The PBS listing for this book states that the book is a paperback. Although the book that you sent me has the same ISBN as the PBS listing, the binding of the book you sent (hardcover) does not match the PBS listing. The rules of PBS are very clear in stating that when books are posted to a ISBN, the binding of the book must match the listing, otherwise, the book must be posted as if it does not have a ISBN.

As I intend to re-order this book with the correct binding, I would like you to refund my credit.

Thanks very much!



Last Edited on: 7/15/10 2:26 AM ET - Total times edited: 1
Date Posted: 7/15/2010 7:24 PM ET
Member Since: 9/11/2005
Posts: 905
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Sara is correct, but we must be watchful all of the time.  I listed a book the other day and it came up as "large print" from that ISBN# which it isn't!  There were several other copies listed by this number in the PBS list----I wonder how many of them are NOT large print like mine.  I listed it under the "book with not # category as was suggested above.