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Hotel Butlers, The Great Service Differentiators
Hotel Butlers The Great Service Differentiators
Author: Steven Ferry
ASK NOT WHAT THE BUTLER DID, BUT WHAT HE CAN DO FOR YOU We all know the cliché from the movies and board games about the butler doing it, but what was it the butler did? In the hotel environment, the butler can be a failed experiment or a service facility that commands high-rack rates and keeps occupancy rates at 100%. Where the butler fai...  more »
ISBN-13: 9781439226483
ISBN-10: 1439226482
Publication Date: 3/12/2009
Pages: 414
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Publisher: BookSurge Publishing
Book Type: Paperback
Members Wishing: 0
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