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Topic: How do you ask???

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Subject: How do you ask???
Date Posted: 5/19/2010 9:45 AM ET
Member Since: 8/10/2009
Posts: 9,926
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I sent 4 books in like brand new condition  to someone in April and they haven't ever marked them received.  How do you ask them if they mistakenly forgot to mark them?  Don't want to upset them.

Date Posted: 5/19/2010 10:19 AM ET
Member Since: 8/15/2007
Posts: 3,044
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Well the lost date should be coming up, right? I don't think it's uncalled for to send a PM asking about it. Just say something like, "I wanted to make sure you had received the books." Rather than something saying they need to mark them received. I think a nice PM just asking if they received them could prompt them to mark them received if they forgot.

Date Posted: 5/19/2010 11:18 AM ET
Member Since: 9/9/2007
Posts: 9,898
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Here?s how I generally word it:

 

Dear XXXX,

I see it?s been a while since XXXXXXX left my house and I?m a bit worried it might be taking the scenic route.  Have you received it?  If so, would you mind marking it as received that way it won?t be hanging out there for both of us.  If not, maybe it will be arriving soon.  I tend to worry that a mailperson may have left it outside somewhere thinking it will be noticed and by the time it is found the weather has damaged it.

 

Thanks so much.  Have a great day !

Linda

 

This seems to get a good response.  90% of the time the person will mark the book mailed or email me and let me know they forgot.  I usually send it right before it?s about to ?go lost?.

Date Posted: 5/19/2010 11:25 AM ET
Member Since: 1/17/2009
Posts: 9,720
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Hi,

I mailed you the book "xxx" on xx/xx/xx. I see it hasn't been marked received yet and I was wondering if you have received it yet. If so, I would appreciate it if you could mark it received. If not, I will be happy to check with the Post Office and file the lost book forms. Hopefully it will be received soon!

 Thanks so much!

--Sara

Date Posted: 5/19/2010 11:26 AM ET
Member Since: 1/17/2009
Posts: 9,720
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Hi Linda, our PMs are remarkably similiar smiley

Date Posted: 5/19/2010 11:35 AM ET
Member Since: 12/28/2006
Posts: 14,171
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Good pm suggestions  smiley  just keep in mind Janice that although the book is marked delivered, mis-delivery is also possible. The receiver could have forgotten, or had a family emergency.

Just this week, I pm'd about a dvd on the sister site.  Those go first class and had been noted as delivered by USPS at least 10 days prior.  A nice note asking if it was received, or offering to begin a USPS search . . . and the account is marked received within 24 hours. 

Hope your books show up soon!