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Topic: How do I cancel this?

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Subject: How do I cancel this?
Date Posted: 5/26/2010 9:35 PM ET
Member Since: 8/10/2009
Posts: 10,081
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I ordered several books from someone and when she went to wrap them she discovered one was water damaged.  She is now offering it as a freebie and has told me to cancel it on my end so it doesn't rollover to the next person.  The problem is I can't see where to cancel it as she has already printed the wrapper.  Where do I go?

Seems to be my day for rollover issue.

Thanks anyone for your help.

Date Posted: 5/26/2010 9:42 PM ET
Member Since: 12/19/2007
Posts: 2,408
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I think that once you receive the books and mark them received, she can buddy back the credit.  OR she could buddy a credit to you now to cover it.

Date Posted: 5/26/2010 9:48 PM ET
Member Since: 5/14/2009
Posts: 6,852
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I would have her cancel the transaction and as soon as it rolls over to another sender you can cancel the transaction. 

Date Posted: 5/26/2010 9:52 PM ET
Member Since: 8/23/2007
Posts: 26,510
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If you have her cancel then you have to watch it closely. Some people print right away and then you won't be able to cancel.  She can contact PBS and ask them to cancel the book.  Or she can just buddy you a credit.

Date Posted: 5/26/2010 11:46 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Either she already printed the wrapper, in which case she will need to ask the PBS team to cancel it for her, or it has already rolled over to the next person and they printed the wrapper right away. I would click the PM button next to the order, that is the quickest way to verify who the book is coming from. If it is her just let her know that she needs to request the team cancel it. If it isn't her I would send a nice message explaining the situation and asking the new sender to please cancel if they have not already mailed the book. If they have mailed it already I'm pretty sure you are stuck with the book. Remember that this next person would have just received a normal order and would have had no way of knowing that anything was up.

Date Posted: 5/27/2010 3:40 PM ET
Member Since: 8/26/2006
Posts: 9,348
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I agree with Mary and Leisl  -- the sender can contact PBS, tell them the situation, and ask them to cancel it so that your order won't be passed on.