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Topic: How do I change my address where I want my orders shipped to?

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Subject: How do I change my address where I want my orders shipped to?
Date Posted: 6/11/2010 1:13 PM ET
Member Since: 6/4/2010
Posts: 3
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I'm moving in 2 weeks and don't know if the book I want to order will be here before then, so I want to have it sent to my friend's house instead. How do enter a new address to do this?



Last Edited on: 6/11/10 1:18 PM ET - Total times edited: 1
Date Posted: 6/11/2010 1:39 PM ET
Member Since: 8/25/2007
Posts: 13,134
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Go to My Account, Settings, and change your Mailing info.

Date Posted: 6/11/2010 1:41 PM ET
Member Since: 8/16/2007
Posts: 15,188
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How can I change my email or mailing address?

Your account information (email address, shipping address, PBS Profile, Forum Settings, Newsletter settings, email settings, Requestor Conditions, wrapper Settings) can all be changed in your Account Settings.

You cannot change your email address or mailing address at PBS until you have received 2 books.   If you need to change your information before receiving 2 books, just contact us and provide your current information; we can make this change for you.  Please contact us to make this change BEFORE submitting a book request with the old address on it.

 To access your Account Settings:

  • From anywhere on the site:
    • Place your cursor over My Account in the toolbar at the top of the site
    • Choose Settings from the menu that drops down.
  • From My Account:
    • Click the Settings tab (far right) on the My Account page.

Be sure to click underneath the information you have entered to apply your changes.

If you change your address WHILE you already have active requests:

  • The active requests will have the old mailing address attached to them.

    • Changing your account address afterward will not change the address that was attached to any already-requested books. 
    • There is a "Change TO address" button (see below) on a pending request which can let a requestor change the address on a request, but this is available only until the sender has accessed the address from the request.
  • You will need to click on each of the active requests, to change the old address (already attached to that request)  to the new one.

    • You can only do this BEFORE the sender has printed the address to send the book.
    • If a  request has already been printed or mailed, you do not have the option to change the address attached to that request.  In this case, you should contact your previous PO and make arrangements to have the book(s) forwarded.  Media mail does not include forwarding service, so these redirected packages may arrive with postage due.
    • The requestor is responsible for providing a working, dependable address to senders.
      • When you confirm the address during the process of requesting a book, you are confirming that that address is a reliable, working address at which you can receive packages.
      • If a book is returned to the sender through your failure to provide/update the address on a request and the sender appeals to us, we will Review the circumstances. The credit may be deducted from your account and given to the sender if it is determined that the book was returned because of your (not USPS's) error.
Date Posted: 6/11/2010 2:11 PM ET
Member Since: 7/19/2008
Posts: 15,425
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There is another option, to mail to a second address.  As it sounds like you want to mail this book to a temporary address instead of your new address.

From help:

If you would like to request a book FROM ANOTHER MEMBER to send to an alternate address:

  • Order the book as usual
  • Enter the alternate name and address
  • A credit will be deducted from your account, just as with any request made to another member
  • When your friend receives the book, she or he needs to tell you that it was received.  Then you simply mark it received from your the "En Route to Me" tab on your My Account page, as usual, so the sender can get credit.

The option to request a book from another PBS member to send to an alternate address is available to you ONLY after you have first received 3 books from PBS.

 

ETA   This option shows up on the confirmation page.  After selecting to order the book, then there is the page with the option to ship to your address, an alternative, and if you want your RC to apply.



Last Edited on: 6/11/10 4:25 PM ET - Total times edited: 1
Date Posted: 6/11/2010 4:22 PM ET
Member Since: 8/16/2007
Posts: 15,188
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If you use the mail to an alternate address option instead of changing you account address, keep in mind that you will not be able to mark any books as received with a problem, that option is removed from the receiving process.



Last Edited on: 6/11/10 4:22 PM ET - Total times edited: 1
Date Posted: 6/11/2010 5:23 PM ET
Member Since: 8/26/2006
Posts: 9,333
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It looks as if you joined recently.  If you haven't received 2 books yet, you have to go to the PBS Admin Team to get your address changed or to use the "alternate address" option.  To do that, go to the bottom right corner of any page, and under "company" click on "contact us."  Use the Feedback option.