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Topic: How to give a credit back to someone

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Subject: How to give a credit back to someone
Date Posted: 1/8/2011 6:02 PM ET
Member Since: 11/23/2010
Posts: 1
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I accidentally mailed a book that was not in good condition and the member would like their credit back. How do I do so?

Thanks!

Chelsea

Date Posted: 1/8/2011 6:14 PM ET
Member Since: 10/13/2010
Posts: 4,314
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Never mind! I am going to delete this since it's not the info you need. cheeky



Last Edited on: 1/8/11 7:11 PM ET - Total times edited: 1
Date Posted: 1/8/2011 6:21 PM ET
Member Since: 6/29/2007
Posts: 17,058
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Chelsea,

In this case, because this was a problem transaction, you'll need to go to your Transaction Archive (blue link on your my Account page).  You can locate the transaction and then use the "Give Refund" button.  This will keep the refund information as part of the transaction.  The method Amber describes should only be used for gifts to friends, exchanging credits for swaps, etc.   If it is related to a transaction, it needs to be done through your Transaction Archive.

PM me if you need more specific directions.

Date Posted: 1/8/2011 7:09 PM ET
Member Since: 10/13/2010
Posts: 4,314
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Oh, I didn't realize you had to refund it back like that.  Oops, sorry about that!

Date Posted: 1/8/2011 8:51 PM ET
Member Since: 12/28/2006
Posts: 14,167
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I'm not sure I did either Amber, although I do remember receiving a credit and it was noted as a refund for book XXX and I kinda wondered how they managed that. 

I'm always learning new stuff on the discussion threads!

Date Posted: 1/8/2011 9:45 PM ET
Member Since: 2/26/2006
Posts: 34,882
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If you go to your TA and look at any of your books you've sent, to the far right you should see "Request Details".  Once there, you will see a "Give Refund" button.  As Mary stated, by refunding a credit in this manner, it's attached to the transaction and can be easily traced if questions arose later.