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Topic: How to deal with false book sent condition ?

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Subject: How to deal with false book sent condition ?
Date Posted: 2/12/2013 10:38 AM ET
Member Since: 11/29/2009
Posts: 3
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Recently I sent a book to someone who had no requester conditions.The book was fine,NO damage.I was floored when they sent back a complaint and request for credit for water damage and stains.The book was read by me and put in a dresser drawer. I sent the credit back but I am really dishearten that someone would lie about the condition.Has this happen to anyone else? Does it happen a lot? How can you argue a they said,you said situation? I know it's drama queenish but I want to delete my bookshelf and stop the club if this is how it's going to be every time I send a book out? Can you block people or is there somewhere you can see member complaints to know? Thanks for listening. Have a good one.
Subject: Book sent condition
Date Posted: 2/12/2013 10:50 AM ET
Member Since: 7/19/2012
Posts: 123
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Sorry to hear this hashappenedto you.  I have neverrhad a person do this to me.  Everyone has been very thankful to have recceived he books. Hang i there, thhere are great people on ti site. Connie

Date Posted: 2/12/2013 11:52 AM ET
Member Since: 9/19/2006
Posts: 3,342
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If you have this happen again, don't be so quick to return the credit. If you know 100% that the book was not damaged, you are not obligated to return the credit. They may mark the swap as unresolved, but one unresolved transaction is not going to hurt you in the grand scheme of things, unless you make a habit of it. So you can respectfully decline the return of the credit.

Also you may ask them to double check that the book they actually received is from you. There have been situations in which a book was ordered from a member who forgot to mark their book as mailed and the request then rolled over to the next person. So the book they received may have been from another member and yours is still enroute.

I hope this helps. Others may have more suggestions for you. Good luck.

Pam



Last Edited on: 2/12/13 11:53 AM ET - Total times edited: 1
Date Posted: 2/12/2013 2:47 PM ET
Member Since: 6/5/2007
Posts: 2,507
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You definitely have the right to request a photo of the damage before you make the decision to return the credit.  In addition, I agree that it may not be the book that you sent that had damage.

 

 

Date Posted: 2/12/2013 3:07 PM ET
Member Since: 11/29/2009
Posts: 3
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Thank you. For the replys,She's now trying to draw me into an argument about it after I returned the credit.So frustrating. I will try to investigate it and ask questions next time,but I really hope this doesn't happen again.In three years I've never had anyone say this about me or my books.Thanks again for taking the time to reply.
Date Posted: 2/12/2013 3:17 PM ET
Member Since: 10/26/2008
Posts: 9,884
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What is she arguing about?

You've returned the credit, you should be done.  Ask her politely to stop.  If she refuses, report her using Contact Us link.  There's no reason to be rude.

Date Posted: 2/12/2013 3:21 PM ET
Member Since: 12/28/2006
Posts: 14,171
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What Jonnie said yes

I agree with the other advice too, but once you return the credit the only polite thing for the other party to do is mark the problem as resolved and say a polite thank you. 

Subject: How to deal with false sent condition report
Date Posted: 2/25/2013 9:33 PM ET
Member Since: 3/31/2009
Posts: 1
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I just had this happen to me today, the exact same problem.  I read the book and it was perfectly fine, but the receiver says the edges are water damaged.  IF the wrapping was not wet, there is no way this could be true.

I gave her the credit, have plenty so not a problem.  Then I looked up the member and saw she only has 2 books on her bookshelf, so I have to wonder if she said it falsely.  I hope not.

Is there any way to change my account to say I will not send to that member again???

Date Posted: 2/25/2013 9:48 PM ET
Member Since: 1/8/2009
Posts: 2,016
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There is no way to block future transactions with a specific member. You can note this person's name and other details and cancel transactions with her. Given the "First-in, FIrst-out" nature of the stie, it's unlikely this particular person will be requesting from you again. 

I'm not sure how having 2 books on a bookshelf indicates someone more likely to lie. Can you please enlighten? 

 

Date Posted: 2/25/2013 10:36 PM ET
Member Since: 11/29/2009
Posts: 3
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Hi Mary. I did tell the member to not order from me again and I put their name on a post it with all my mailing supply's for the books. BUT I also decided I had enough credits that I took all my books off except one to keep my account open and donated them to the local shelter so I will be able to Order books for me and my kids still while not worrying about sending any out. So that could be a reason why no books on shelfs too.
Date Posted: 2/25/2013 10:51 PM ET
Member Since: 8/26/2006
Posts: 9,325
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I did tell the member to not order from me again

 

When a member orders a book, they don't know who the order is going to.  She's in no obligation to remember your name or cancel an order if it goes to you.  But you have made a note of her name (remember that there are lots of members with the same first name and last initial, so you'll need her PBS nickname, if she has one, or a link to her bookshelf) and cancel an order that comes from her.  You'd then repost the book, and would be at the end of the sending line.

With the huge number of members, though, the likelihood of ever having a transaction with the same person is small.

Date Posted: 2/26/2013 11:20 PM ET
Member Since: 7/28/2006
Posts: 4,980
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Since this is winter weather season, it is possible that water damaged happened en route, depending on how you wrapped the book.  If it got wet at the beginning of its trip, it may have dried out by the time it arrives, but the damage would still be there.  As others have said, if you know you did not send a damaged book, you don't have to give the credit back. 

The good thing is that it doesn't happen a lot.  I've sent and received over 600 books in my time here and I've only had 3 RWAP transactions (and luckily none of them problem books were sent by me!)

Date Posted: 2/27/2013 1:16 AM ET
Member Since: 2/5/2007
Posts: 30,800
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but I want to delete my bookshelf and stop the club if this is how it's going to be every time I send a book out 

I understand that you are upset.  But ONE book in 3 plus years is hardly every time you send a book out!

It's a book - one book - bad deal - upset, of course.

But. . . that is all it is! Next swap will probably be like all the ones before this one - great swaps that bring no trouble.

Date Posted: 2/27/2013 2:18 PM ET
Member Since: 3/11/2011
Posts: 658
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I've only received a damage book two times (stained, broken spine) and the senders returned my credit no problem.  But honestly, I felt awful even asking for a credit back.  I know things happen and it's most likely not intentional. 

So far [knock on wood] no one has ever told me a book I mailed was damaged.  But should that happen, I will gladly give a credit back or replace the book.  As long as people are courteous and understanding, I'm willing to make an extra effort so all parties are happy. 

Before joining PBSwap, I used to purchase on EBAY.  I once bought a book that was supposed to be in "like new" condition.  I received it and the spine looked like an accordion in the shape of a backwards C and it was stained.  I contacted the person to resolve the problem and was told: "It was brand new when I (she) bought it last year, so it should still be like new."  I offered to send her pictures, which she declined.  I think it was eventually resolved with a partial refund.   

Not everyone is careful with books when reading.  Some people can read something once and it still in great shape, others one reading shows a great deal of wear.  I wonder if that's what happened in my case.  The book may have read it once or twice, but the reader extremely hard on the book giving it a cracked spine.  However, since she only read it once, cracked spine or not, it was still like new to her.  I wonder if that could be the case in some difference of opinions here?  Not referencing any particular post.  Reading this thread just gave me that idea...



Last Edited on: 2/27/13 2:24 PM ET - Total times edited: 1