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Topic: how should i fix this oopsie

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Subject: how should i fix this oopsie
Date Posted: 5/22/2008 5:04 PM ET
Member Since: 12/4/2007
Posts: 652
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i sent a bunch of books to the wrong person and she e mailed me and asked what i wanted to do im not quite sure were her order went to yet hers was only one book and the order she received was i believe 6 books any suggegtions how i should take care of this..my first booboo and i dont know what to do...:)



Last Edited on: 5/22/08 5:08 PM ET - Total times edited: 1
Date Posted: 5/22/2008 5:13 PM ET
Member Since: 3/4/2008
Posts: 1,673
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Huh, that one stumps me!

Date Posted: 5/22/2008 5:23 PM ET
Member Since: 8/16/2007
Posts: 15,186
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What most people do is, once they have figured out who has whos books, offer to comensate them for the postage to forward the books on to their rightful recipients. A credit usually is the easiest and covers it, but am not sure what the 6 books cost to mail.

First PM the person who should have gotten what she got to see they have her book. Then you can give the the addresses to send them on. Hopefully it is just two people switched and you don't have a ring of the to straighten out.

This happens more often than you think. As long as you work withthem to straighten it out no harm no foul.

Subject: how should i fix this oopsie - reply
Date Posted: 5/26/2008 2:44 AM ET
Member Since: 3/26/2008
Posts: 11
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This happened to me in my first month.  I had just posted my books and got a lot of requests all at the same time.  I failed to to keep my pile organized and managed to switch receipients for two of my books (fortunately, only two). 

First person to receive the wrong book PMed me to give me the bad news.  After recovering from my horror at having made such a bonehead mistake, I threw myself on her mercy.  I gave her a choice, that I would either go find a copy of the book that she should have gotten at a used book store and send it to her or refund her credit and ask that she forward the offending book onto the person who had actually requested it (of course, assuming that her opposite number was agreeable). 

I then sent the same message to the person who had yet to receive the wrong book with an intro about the mix-up. 

I love this community.  Both parties were agreeable, sent the books to correct people once they received them.  I refunded the credit to the one person who had accepted it (the other very kindly refused it) once I got notice that the books had arrived (neither had marked them as arrived since they hadn't actually received the books  they ordered). 

The only casualties were my nerves.  I still haven't quite recovered and dread opening personal messages.  But everyone was perfectly wonderful.  I hope that I continue to these great interactions (against all hope, I know, I continue optimistic).

I also am extremely careful with multiple orders and print only one label at a time.

Date Posted: 5/26/2008 8:01 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Well who ordered 6 books from you?  That's probably who got her book.

I would PM anyone else who you sent books to and explain what happened. Whoever gets the wrong book will no doubt notify you right away.  You'll need to part with some credits.  Enough credits to cover the postage for them to mail the books to the right people-which might mean more than 1 to the person who's got 6 books to mail.  You'll have to get them each others info.    

Date Posted: 5/27/2008 12:14 AM ET
Member Since: 8/30/2005
Posts: 827
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Help Center sez

Date Posted: 5/27/2008 7:03 AM ET
Member Since: 12/4/2007
Posts: 652
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i think what happened my printer went on a double printing spree and i believe only one person got the wrong books thank god so with her agreement i mailed her a new print label and the shipping money to send them to the rightful owner..not to bad..