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Topic: how do i handle this? second question.

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Subject: how do i handle this? second question.
Date Posted: 1/8/2013 8:09 PM ET
Member Since: 11/11/2011
Posts: 26
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check out my question, how do i handle this book.

she is ok with giving me a credit but wants the book back. wouldnt i be out two credits then? should she offer me two credits? one back and one for the cost of mailing her the book back to her? thanks so much!!

Date Posted: 1/8/2013 8:11 PM ET
Member Since: 2/1/2008
Posts: 3,439
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Janelle,

You are correct.  If she wants the book back, she needs to reimburse you in some way for the postage.  This is usually done with an extra credit, but if she wants, she can send you a preposted envelop, or postage money.

Date Posted: 1/8/2013 9:43 PM ET
Member Since: 7/19/2008
Posts: 15,399
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From the Help Center.

  • Remember that the requestor is not required to send a problem book back at his or her expense.   The sender of a problem book does risk losing credit, book and postage; this is the incentive not to send problem books.
    • If you want a problem book back you can provide a stamped, self-addressed envelope to the requestor by snail mail (or you can give the requestor an extra Book Credit to compensate for postage, if both of you agree on that).
    • Refund and postage compensation must be completed first - before the requestor returns the book (= it is not OK to wait to refund credit until getting a problem book back in the mail, or to expect the requestor to send the book back before getting postage compensation as described above).


Last Edited on: 1/8/13 9:44 PM ET - Total times edited: 1
Date Posted: 1/9/2013 4:27 AM ET
Member Since: 1/21/2009
Posts: 11,727
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She can either give you a credit for the postage or mail you the stamps or send a prepostaged envelope. If she sends stamps then do not mail it until you get them. I state clearly PBS rules say sender is required to provide return postage before the book is returned.
Barb S. (okbye) - ,
Date Posted: 1/9/2013 2:39 PM ET
Member Since: 3/14/2011
Posts: 5,767
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If you return the book she's going to repost it to someone else, who will probably be unhappy too. I would just eat the credit. In fact I have a bunch of them, I'll send you one and you can end the trail of disappointment, lol.

Date Posted: 1/9/2013 2:41 PM ET
Member Since: 8/16/2007
Posts: 15,186
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If a book is a problem book (unpostable), then yes the return postage should be covered by the sender of the book. Since I disagree that the book in question is unpostable and believe it IS postable under PBS rules for non-media, then I do not believe PBS's requirement of postage being covered by the sender applies and it would be something the two of you would work out between you.

Date Posted: 1/9/2013 3:43 PM ET
Member Since: 11/11/2011
Posts: 26
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a kind PBS member gave me a credit:) i had planned to just keep the book. but i wont post it so as to not disappoint another member. "do unto others", you know?

Date Posted: 1/10/2013 6:00 AM ET
Member Since: 1/3/2009
Posts: 866
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What a cool way to resolve the whole thing. Bravo to the member who gave you the credit. angel

Date Posted: 1/10/2013 9:08 AM ET
Member Since: 2/9/2010
Posts: 154
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I came into this late, but I seem to remember something about lemons and lemonade.

Seems to me this is the perfect opportunity to spend some quality time with the kid rather than with us.

"Hey KID the mouse must have run away - - LET'S MAKE A NEW ONE!"

Depending on the size of the hole it could be a sock puppet, a thimble puppet or a smiley face painted on the kid's finger.

Remember, kids are anal retentive NOT obsessive. Make lemonade!!!!