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Topic: How Did This Happen?

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Subject: How Did This Happen?
Date Posted: 3/14/2012 8:14 AM ET
Member Since: 1/20/2007
Posts: 7,052
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Anyone have any ideas? I had the book Redwood Bend on my WL and saw that someone had posted it to me last week. I checked my email the next day and had a notice that the sender had canceled. She had accidently posted the book twice. No big deal, the book is moving very fast.

So, I check my account later that day and find that the book is still on my "Books I've Requested" page, with the same sender's name. I go to my WL and see that the book is back on my WL, also, so I'm thinking it's a glitch and the system just hasn't kicked the one off my page yet, so I do nothing.

Now, I checked yesterday and I have one on the way to me (from the sender who supposedly canceled the transaction) and another one all set to be sent. lol

Did I get the cancellation notification by mistake? Did the sender think she had posted it twice to me? I'm just curious. 

Date Posted: 3/14/2012 8:55 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Sometimes it duplicates transactions.  I would contact PBS about this. It may have shown up as 2 transactions on her end and she didn't realize they were to the same person.

Cathy A. (Cathy) - ,
Date Posted: 3/14/2012 11:47 AM ET
Member Since: 12/27/2005
Posts: 4,150
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The sender double clicked the post button or refreshed her browser or something like that, causing two transactions to be created between her and you. When she canceled one of them, the book went back on your wish list. She didn't cancel the other one, so you still had an active transaction.

Just about everything at PBS happens immediately. If you cancel a transaction, buy credits or money, mark a book mailed, post a book, it is always reflected in your account right away. Even the built-in delays such as the 1-hour buyer's remorse, the 48-hour wish list hold, and the request time-out/rollover are shown in your account. The only things I can think of that are "normal" delays that you can't see are: when you post the only copy of a book it can take a few minutes to add it to the index so it's searchable in Book Browser; and when you search for a new book by ISBN, it can sometimes take a few minutes to get added to the database. Everything else you do should show up right away.

If you ever see something that seems like it's on the wrong page or in the wrong status, you should either fix it if you can (i.e. delete the extra wish), or ask for help via Contact Us.

Date Posted: 3/14/2012 11:47 AM ET
Member Since: 1/20/2007
Posts: 7,052
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Ah, that would explain it. Thanks Mary.

eta- ...and thanks Cathy. lol

Last Edited on: 3/14/12 11:49 AM ET - Total times edited: 1
Date Posted: 3/14/2012 4:36 PM ET
Member Since: 7/19/2008
Posts: 15,485
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I personally recommend putting the extra wish on Hold rather than cancelling it. Just in case.