The price I was charged in my transaction archive, and the amount that was deducted from my PBS money, was different from the price that showed up in checkout for my label.  All of this was done on the same day, so it's not because of the new changes in USPS pricing.  PBS actually charged more than they TOLD me I needed to add.  I tried to plan ahead and add like amounts of money for my next few swaps of like weight, but now I will have to pay 50 cents to add money again next time because it took more out than it said it was going to.  The tour guide who I asked for help accused me of mixing up wrapped and unwrapped and tried to blame the small price discrepancy on that, but the difference was too small, and the weight was the same level as I expected, so it wouldn't matter how the wrapping was marked- it was only the amount charged that changed, with no explanation given.  She told me to contact the "team" for help because they can see my account, but I can't seem to locate how this is done.  Please someone tell me how to contact the team, because I feel I deserve an explanation for why I should have to add money again when I already planned ahead based on the prices they told me and ended up being charged more than they confirmed with me at evrey part of the checkout process, including how much they told me I would need to add. 

Use the "contact us" link listed under COMPANY at the bottom of this page.

Yes, use the Contact Us link and they can look at the details of the transaction.

Just to make sure, you did account for the .43 fee that is charged for printable postage in addition to the postage requirement right? So if your book postage was $2.23 you end up paying $2.23 MM postage + 0.18 DC fee postage + 0.43 usage fee = $2.84 deducted from your account.

I don't think I have ever put in less then $20.oo in my account.  That will generally last me a couple weeks, so I spend between $20-$30 a month...give or take.

I'm guessing that what Melanie and Jennifer said is what happened. You get a popup saying, "Are you sure you want to spend $x.xx in postage?" and that total does NOT equal what is actually deducted as it does not include the PBS fee for using the the service and guaranteeing your credit.

And yes, there is a .50 transaction fee too for adding money to your PBS money balance, so it makes sense to add a larger amount at one time--that .50 fee stays the same regardless of how much you add. I usually add $50.00 at a time, myself.

Of course sometimes glitches do happen, too. Let us know how this pans out!

Cheryl

The USPS postage rates also went up on Monday, so it just might be that some parts of the system haven't been updated properly with the new pricing.  The rate for the first pound media mail is now $2.38, not $2.23.

If you post the exact amounts shown in each case, we may be able to more precisely identify the reason for the difference.  Or, as others have mentioned, there is the "contact us" link at the bottom of the page.