Here's an email I received from PBS for a Damaged by USPS book. I'd imagine the Damaged by Sender emails are similar but maybe a little more strongly worded.
Subject: Damaged by USPS: 'Diplomacy of Wolves (The Secret Texts, Book 1)'
1/25/10
PaperBackSwap Librarian to me
Dear XXX,
Your book 'Diplomacy of Wolves (The Secret Texts, Book 1)' by Holly Lisle has been marked "received, but with a problem", and the requestor has indicated that it had arrived damaged by USPS. You received a credit for sending this book, but you may be contacted by the requestor asking for the credit back. For more information about this situation, please visit this page:
http://www.paperbackswap.com/help/help_item.php?id=344
The requestor will usually ask for credit back only if the wrapping method used to package the book appeared to be inadequate. We do not adjudicate such matters -- we do not examine the books, and can make no determination about the wrapping method. While we are sure that you can come to some equitable solution with the requestor, we cannot intercede in individual swaps.
If you need to know how to give the credit back, please see the Help Center item "How do I refund a credit to another member?" by searching the Help Center using the words "refund credit" (the item is found under the heading "Sending a Book").
If you would like to read the Help information on book-wrapping, please see the Help item "How to wrap a book" as well as the other items on wrapping in the Help Center. You can access the Help Center from the grey menu bar at the top of any page on the site.
Please remember that the requestor may be new to the club, and may have pressed the wrong button when she or he marked the book received. Please be gentle in your response to the requestor when he or she contacts you. A lone problem transaction will not reflect poorly on your account.
If you are getting a lot of these notices, you should definitely review the Help information on wrapping. We understand that no one WANTS to have the books they send damaged in the mail. However, too many "USPS-damaged book received" notices can jeopardize a member's account status.
All the best and happy reading,
The PaperBackSwap Team
Visit us at http://www.paperbackswap.com/
THIS IS AN AUTOMATED EMAIL. REPLIES TO THIS EMAIL ARE NOT READ. PLEASE USE THE FEEDBACK LINK ON THE CONTACT US PAGE FOR ALL COMMUNICATION.
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