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Topic: how long does it take to approve cover images?

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Subject: how long does it take to approve cover images?
Date Posted: 3/22/2011 11:44 AM ET
Member Since: 7/9/2010
Posts: 112
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I uploaded a bunch of cover images last night so that all of my blue boxes would instead be book covers. This morning some are replaced by my uploads and some are not...in no particular order. My question is, are the missing images not approved or still waiting to be approved? Every once in a while I come across someone whose tagline says they replace blue boxes. How do you get to help with that? I wouldn't mind doing that :)
Date Posted: 3/22/2011 11:46 AM ET
Member Since: 6/29/2007
Posts: 17,422
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If one of your images is rejected, you should receive a PM from the approver letting you know it was rejected and why.  If you'd like to be come part of the Image team, send in Feedback to the team using the contact us link at the bottom of the page and let them know. 

Date Posted: 3/22/2011 11:59 AM ET
Member Since: 8/16/2007
Posts: 15,225
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It really does vary depending on the number of images in que and the number of approvers working; the amount of other database maintenance going on; whether the image is showing as a new image or a replacement image; just a lot of factors at play. Usually images that are new and replacing just a blue cover will show pretty quickly, within a day or two. Some images can take as long as 2 weeks to show up.

If you haven't heard anything from an approver, assume that the image is still in que or has been approved and is just making its way through the system. If it hasn't shown in 2 weeks, resubmit it. Sometimes the system belches at the wrong time and images are lost for unknown reasons.

Date Posted: 3/22/2011 1:55 PM ET
Member Since: 7/13/2006
Posts: 2,434
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I just popped into the Image Approval queue and saw some of the images that you uploaded, Carrie, and I think I see the problem.

The issue is that you didn't "cropped" to the image - there appears to be some white space/scanner space left around the edges of several of your uploaded images and those will have to be fixed by an image approver or by you before they can be accepted. You'll either received a PM from an approver letting you know that they're not being accepted until they are fixed or the image approver will fix them and will have to re-submit them, after denying them.

Briefly, per PBS Image Guidelines:

  • For a scanned or photographed image, please crop any extra leftover background around the edges. Crop TO THE BOOK.
  • Be free from any emblems from other sites, such as eBay or Amazon, this includes price stickers.
  • Be straight - front cover only, no spine images
  • Be clear (not fuzzy; no backflash or photo glare)
  • Be large enough to read the title
  • Optimal size is around 300 x 500 pixels
  • .jpg files only

Hope this helps - I'll see if I can't take care of a few of them right now.


Last Edited on: 3/22/11 1:55 PM ET - Total times edited: 1
Date Posted: 3/22/2011 5:24 PM ET
Member Since: 7/9/2010
Posts: 112
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Makes sense:)  I'll go back in and fix my croppings:)  Thanks!! smiley