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Topic: How Long should I wait?

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Subject: How Long should I wait?
Date Posted: 1/24/2010 6:05 PM ET
Member Since: 9/7/2009
Posts: 25
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I sent a requestor a pm about a book they requested. Nothing is wrong with the book I just don't have the dust jacket for it. And me trying to be honest just wanted it out there so there was no confusion later on. I haven't heard anything for like 2 days. Just wondering how long I should wait before I go ahead with sending the book?

Date Posted: 1/24/2010 6:12 PM ET
Member Since: 1/5/2008
Posts: 3,338
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not having a dust jacket does not make a book unpostable, so unless the requestor had an RC asking for a dust jacket, there's no problem with sending the book.

typically, when sending a PM about something like that, though, it's good practice to say something along the lines of "if i don't hear back from you by (insert appropriate date here), i'll just send the book assuming you don't have a problem with there not being a dust jacket."

so, in this case, i would just mail the book by the mail by date you selected, since the book is postable.

Date Posted: 1/24/2010 6:23 PM ET
Member Since: 9/7/2009
Posts: 25
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thanks!

Date Posted: 1/24/2010 6:27 PM ET
Member Since: 3/27/2009
Posts: 25,000
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Because you left the ball in the requestor's court, you should wait until the last day you must mail the book. For example, if you have until Tuesday at 11pm to mail the book, then wait until Tuesday for an answer. 

Next time you need answer tell the requestor that if you don't hear from them by X date, then you will do Y.  This way you remain in control and aren't waiting around for a response that you may never get.

However, in the case of a missing dust jacket, you are not obligated to notify the requestor. If the member didn't have an RC prohibiting DJ free books, then send it.

 

ETA: I should have just read the first response you received.  I just repeated everything Jess said w/out even looking. Hehehehe.



Last Edited on: 1/24/10 6:28 PM ET - Total times edited: 1
Date Posted: 1/24/2010 11:24 PM ET
Member Since: 12/28/2006
Posts: 14,167
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What Jessyka said.  In the future you may wish to include an 'action' default date.  But you'vealready  waited several days, and per PBS guidelines this book is postable so IMO send it whenevery you're ready :-)

Date Posted: 1/25/2010 8:36 AM ET
Member Since: 8/23/2007
Posts: 26,510
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This is why I don't PM about postable books.  If they want something beyond PBS requirements they need an RC.  PMing about books that meet the PBS guidelines is just creating work for yourself. And then you have to figure out what to do if they don't respond. 

Date Posted: 1/25/2010 9:14 AM ET
Member Since: 8/10/2005
Posts: 4,597
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Ditto what Mary said. I don't PM for postable books. I know you were just trying to be nice, but those PMs can put you in a real quandry. What if they were away from the computer and respond that they DID NOT want the book, after you have already mailed it? Then you have even more problems. Trying to be nice isn't a bad thing, but if THEY were nice, they would have an RC stating exactly what things they have issues with.

Cheryl

Date Posted: 1/25/2010 10:02 AM ET
Member Since: 6/25/2009
Posts: 115
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Something I have found helpful is to send a second email changing the subject line to "Please Read" or something that looks obviously different from a regular PBS subject line.    I think sometimes people miss their emails about PMs because they look just like all the other emails they get from the system which they ignore.     I've started trying to remember and change the subject line on the first email.   But I would try a second one.